Dobbs Equipment, LLC · 3 months ago
Wirtgen Technical Trainer & Communicator
Riverview, FL
Full-time
Onsite
Senior Level
5+ years expDobbs Equipment is a company focused on providing exceptional service and support in the heavy equipment industry. The Wirtgen Technical Trainer & Communicator will be responsible for facilitating technical communications, directing training, and overseeing the development of technicians to ensure product support consistency across all branches.
CommercialConstructionIndustrial
No H1B
Responsibilities
Work as liaison with manufacturers and all departments regarding product support issues
Analyze product issues and provide support for parts/service/sales
Research product issues using DTAC, technical manuals, business system, and troubleshooting techniques to help resolve issues
Provide technical communications and updates for DTAC, monitor case status, and ensure timely closure of open cases
Provide timely communication of solutions to Service/Parts/Sales & manufacturers
Advise customers of all pertinent technical data to ensure customer satisfaction or product repairs
Manage technical tooling for service departments
Record solutions and maintain database of repairs
Remains Capstone current with new machine training
Delivers Capstone & other technical training to Service Technicians
Qualification
Required
Individual must be proficient in cross functional leadership, customer focused, analytical and comfortable communicating with customers
Highly developed technical abilities across Heavy Equipment line – electrical / hydraulic / powertrain / fuel systems, ect…
Minimum 5 years or more of management responsibility in product support areas within the Construction/Forestry industry
Must have competence in Excel, Word, PowerPoint, Outlook and quickly adapt to new software systems
Must have a great deal of flexibility to handle the changing work environment
Must be mature, team orientated and possess a positive attitude
Must have good interpersonal skills and strong communication skillsets
Must be able to handle multiple projects simultaneously
Must proactively determine customer needs and exceed their expectations
Must adhere to ethical principles, has sound character and honesty
The ideal candidate has an analytical bias, strong personal skills and is comfortable managing service technician personnel
Must be able to comprehend and present complex technical data for the purpose of training employees
Must remain current on all Certifications required to lead & instruct Capstone & technical training
Degree in a Business/Management discipline or equivalent experience
Capstone Certifications Required, ongoing training provided
Preferred
Must have knowledge of construction equipment dealer business practices, ideally including the practices followed at John Deere dealerships
Company
Dobbs Equipment, LLC
Dobbs Equipment offers a full range of products, parts, and service tailored to meet the unique needs of the construction industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Tschetter
Chief Executive Officer
Ben Richmond
VP / CFO
Company data provided by crunchbase