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Cambia Health Solutions · 2 months ago

Temporary Customer Service Professional I

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $22.25/hr

0+ years exp

Cambia Health Solutions is a purpose-driven company focused on transforming health care. They are seeking a Temporary Customer Service Professional I to act as a guide and advocate for callers, providing assistance with benefits, claims, and eligibility while ensuring high levels of customer satisfaction.

BiotechnologyHealth CareInformation Technology

Responsibilities

Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility

Roll up your sleeves and do the necessary research to find answers when you don’t have them

Bring a positive and professional approach to providing every caller with accurate, compliant information

Tailor your communications to meet each caller's unique needs

Stay one step ahead by spotting and addressing potentially difficult issues before they arise

Prioritize caller satisfaction while representing Cambia’s mission and values

Seek opportunities to collaborate and improve your skills through feedback and learning

Qualification

Customer service experienceProficient PC skillsMathematical conceptsMedical terminology knowledgeMultitasking skillsAI tools experienceProblem-solving skillsDecision-making skillsTeam collaboration

Required

High school diploma or equivalent

6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience

Proficient PC skills and an ability to navigate multiple applications while on calls

Ability to apply mathematical concepts and calculations

Excellent multitasking skills under pressure

Resilience, patience and a positive attitude in the face of challenges

Clear, concise and empathetic demeanor while responding to inquiries and requests

Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs

Sound decision-making and flexibility in a fast-paced environment

Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities

Equally comfortable collaborating with a team and working independently

Ability to handle sensitive and confidential information with discretion