Cliff Drysdale Tennis · 3 months ago
Member Services FT Staff
New Braunfels, TX
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hr
0+ years expCliff Drysdale Tennis is seeking a Full-Time Member Services Staff for their John Newcombe Country Club. This role focuses on providing exceptional customer service, assisting with member check-ins, booking appointments, and maintaining positive relations with members and guests.
HospitalityLifestyleReal EstateSports
Responsibilities
Responsible for properly checking in all Members and their Guests
Greet each customer with a smile and a friendly greeting. Answering phone in a professional manner
Book court times, training appointments and group fitness classes both in person and on the phone
Be courteous and polite on the telephone as well as face to face contact
Maintain positive relations and rapport with members and guests
Be familiar with roles of all staff so that you can direct guests to the appropriate staff member
Listen to guests inquiries and complaints and deal with them in a responsible and professional manner
Assist in cleaning and straightening of the pro shop
Assist with inventory controls and the sale of merchandise
Fully understand the basic POS/ inventory system functions and procedures
Promote upcoming events and programs to members and guests
Making blended smoothies as well as preparing pre-assembled F&B Items from our Club Partner
Pour wine, Beer, and Liquor, along with other beverages
Wash glassware and utensils after each use
Serve food to customers seated at the bar or in lounge veranda area
Clean up after customers and clean work area
Arrange bottles and glasses to make attractive displays
Help manage inventory of beer/wine/other beverages, smoothie juice/add-ons, snacks, and bar supplies
Know and enforce all the rules, policies, and procedures at the Club
Follow and complete all opening and closing procedures established by the Club
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Previous Customer Service Experience
Previous Point of Sale experience
TABC certified or able to obtain TABC certification upon hire and Food Handlers license
Preferred
Ability to read and speak English may be required in order to perform the duties of the job
Retail sales experience is preferred
Computer proficiency including but not limited POS, Microsoft Office applications, social media and other programs related to tennis such as tennisdirector.com or Club Automation
Benefits
Company benefits offered including medical, dental, vision, life insurance and 401k.
All team members are eligible for our 401k with a match and supplemental insurance.
Company
Cliff Drysdale Tennis
Cliff Drysdale Tennis, a division of Troon®, specializes in tennis program development, daily tennis operations and tennis management for resorts, hotels and private tennis clubs; design and construction consultation for companies interested in building world-class tennis facilities and unrivaled tennis educational programs, clinics and retreats.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-07-10Acquired
Leadership Team
Scott McCulloch
Chief Operating Officer
Company data provided by crunchbase