Super.com · 3 months ago
Sr. Technical Account Manager, Payment Processing
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $145K/yrSuper.com is a fast-paced, high-growth tech company focused on maximizing the lives of its customers and team members. They are seeking a Senior Technical Account Manager for Payment Processing to support the transformation of their payments infrastructure, enhance fraud prevention capabilities, and act as a bridge between engineering, product, and external vendors.
E-CommerceFinTechMobilePrice ComparisonPropTechTravel
Responsibilities
Drive Multi-Processor Orchestration: Partner with engineering to support a multi-processor strategy by configuring routing logic, testing flows, and helping operationalize the architecture
Monitor and Optimize MID Performance: Set up and maintain real-time dashboards and alerts for monitoring decline rates, dispute thresholds (Visa VAMP, Mastercard, PayPal), and cost KPIs
Support Fraud Prevention and Chargeback Strategy: Assist in the evaluation and implementation of dispute representment solutions and fraud tooling. Provide ongoing support to the Risk Operations and Dispute Operations teams for risk rule tuning and monitoring
Enable Subscription Success: Design alerting/observability for internal retry logic and applicable vendors, focusing on key metrics like authorization and recovery rates
Act as First Responder (On-Call): Participate in the TAM on-call rotation, responding to alerts with urgency, coordinating troubleshooting, and driving incidents to resolution while documenting post-mortems and recommendations
Build for Reliability & Continuity: Document fallback scenarios and potential vendor replacements. Track SLAs, vendor performance, and incidents to support business continuity planning
Champion Observability and AI Adoption: Deploy AI-based anomaly detection and observability tooling. Leverage AI tools like Cursor to interrogate code repositories and surface root causes faster
Collaborate Across Teams and Vendors: Act as the point of contact between internal MAT stakeholders and external payments partners to escalate, triage, and resolve complex technical issues
Qualification
Required
Proficiency with SQL, Python, and/or other analytics tools to support data-driven troubleshooting, observability, and reporting
Hands-on experience working with or supporting payments orchestration across multiple processors (e.g., Braintree, Adyen, Checkout.com)
Familiarity with AI tooling for debugging or observability (e.g., Cursor) or experience using LLMs to accelerate problem-solving and root cause analysis
Prior experience in a startup or scale-up environment, with proven adaptability in fast-changing technical and operational settings
Background in the travel or fintech industry is a strong plus, especially with exposure to high-dispute verticals or cross-border payments
Preferred
Certified Payments and Fraud Prevention Professional (CPFPP) or other relevant industry certifications in payments, security, or compliance
Benefits
Remote-First Flexibility
Time to Recharge
Everyday Perks
Family-Friendly Benefits
Comprehensive Compensation
Investing in You
Company
Super.com
Super.com is a saving app that empowers users to spend less, save more, and build credit.
Founded in 2016
201-500 employees
H1B Sponsorship
Super.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$200.2MKey Investors
Inovia Capital
2023-04-24Series C· $60M
2023-04-24Debt Financing· $25M
2021-03-04Series B· $79M
Leadership Team
Hussein Fazal
Co-Founder & CEO
Henry Shi
Co-Founder, Board Member & Hype Man
Recent News
Digital Journal
2025-10-10
Company data provided by crunchbase