Done Plumbing, Heating, Cooling, & Electric ยท 4 months ago
Dispatcher/Customer Service Rep
Denver, CO
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expDone Plumbing, Heating, Cooling, & Electric has been a trusted service provider in the Denver metro area since 1999, known for outstanding customer service. They are seeking a Dispatcher/Customer Service Rep to organize and coordinate schedules, dispatch technicians, and communicate effectively with customers.
Responsibilities
Organize & coordinate daily schedules based on call priority & technician ability
Dispatch & debrief our technicians
Monitor performance of service techs
Communicate with customers in a timely & effective manner
Understand sales goals & hold team accountable
Qualification
Required
HS Diploma or GED
1+ year of dispatch experience, preferably dispatching technicians
Proficiency with Microsoft Office or Google Suite
High ability to multi-task and switch tasks quickly
Excellent organizational skills
Preferred
Preferred experience using a Customer Service Software such as Service Titan
Benefits
Medical, Dental, Vision and more
401k with company matching
PTO, Paid Holidays, Paid Parental Leave
Company
Done Plumbing, Heating, Cooling, & Electric
Done Plumbing & Heating has proudly been serving the Denver, CO area for more than 20 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase