Finch · 2 days ago
Product Operations Generalist
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$79K/yr - $86K/yr
1+ years expFinch is a Series B company on a mission to revolutionize employment by building the infrastructure that powers every facet of work. The Product Operations Generalist will identify operational solutions, provide technical support for products, and collaborate with teams to ensure operational compliance and efficiency.
Developer APIsDeveloper ToolsEmployee BenefitsHuman Resources
Responsibilities
Identify operational solutions to address product or UX bottlenecks
Act as the first line of defense for our employers’ technical inquiries for Finch’s Assisted products, providing reactive support, troubleshooting issues, and offering best practices
Build and maintain core security procedures and policies to ensure continual operational compliance
Ensure we're processing workflows for our customers within established service level agreements (SLAs)
Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
Independently manage and set clear deadlines for multiple simultaneous projects
Set a high bar for execution, both in terms of quality and speed
Qualification
Required
1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
Proven experience handling structured data (Excel, CSV, JSON, etc.)
Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
Ability to clearly document processes so they can be optimized over time
Comfortable coordinating with multiple parties and building relationships both internally and externally
Strong written communication skills
Preferred
Experience working with payroll, HR systems, or security compliance
Experience in a technical support or product operations role, preferably with an API-based or hyper-process oriented solution
Benefits
Equity for all full-time roles
Competitive base salary benchmarked against real-time market data
10-year exercise window for equity grants
Exceptional benefits
Commissions plans
Company
Finch
Finch is the #1 API for Employment Systems. Gain access to 200+ HRIS, Payroll, and Benefits systems through Finch's unified API.
51-200 employees
H1B Sponsorship
Finch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (2)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$62.12MKey Investors
IntuitMenlo VenturesGeneral Catalyst
2023-06-07Series Unknown· $3.5M
2023-02-22Series B· $40M
2022-06-08Series A· $15M
Leadership Team
Jeremy Zhang
CEO + Co-Founder
Ansel Parikh
Co-Founder
Recent News
Menlo Ventures
2025-12-29
General Catalyst
2025-12-29
generalcatalyst.com
2025-12-29
Company data provided by crunchbase