Apply on Employer Site

LifeMoves · 1 day ago

Emergency Assistance Network Program Manager

Santa Clara, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

LifeMoves is the largest provider of housing and services for individuals experiencing homelessness in Silicon Valley. The Emergency Assistance Network Program Manager oversees contracts and staff, ensuring effective service delivery to prevent evictions and support housing stability for clients.

FamilyNon ProfitResidential

Responsibilities

Oversee daily operations of the EAN program, ensuring services are safe, welcoming, and aligned with LifeMoves standards

Manage multiple contracts, budgets, and performance metrics while ensuring timely and accurate compliance with funder requirements

Supervise and coach program staff using trauma-informed and strengths-based approaches that promote growth and accountability

Support hiring, onboarding, and professional development for team members

Foster a culture of respect, collaboration, and learning across the program team

Maintain effective communication between staff, leadership, funders, and community partners

Ensure high-quality, client-centered services that promote housing stability and self-sufficiency

Provide direct client support as needed, including crisis intervention and referrals to community resources

Ensure accurate data collection, reporting, and documentation in accordance with HUD, Fair Housing and agency standards

Build and sustain partnerships with landlords, community agencies, and local government to enhance client resources

Represent LifeMoves professionally in external meetings and community collaborations

Identify opportunities for program innovation and continuous quality improvement

Address safety concerns and support the development of staff competency in de-escalation and risk mitigation

Participate in audits, training, and performance evaluations to strengthen service quality

Perform additional duties assigned to support the program, department, and organization

Be available to work occasional evenings and weekends as needed or as the schedule describes

Perform other duties as assigned to support the needs of the program, department, and organization

Qualification

Program managementTrauma-informed careCrisis interventionCommunity outreachData collectionClient advocacyProfessionalismTeam collaborationCommunication skillsProblem-solvingOrganizational skills

Required

Bachelor's Degree in a related field required; or an Associate's Degree with 3-5 years of progressively responsible experience in a related field. Related fields may include direct involvement in peer advocacy, community outreach, a leadership role within a human services or social services setting, with a focus on supporting vulnerable populations and navigating complex systems or roles within the homelessness services field

Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment

Maintain professionalism and composure, remain calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes

Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices

Work well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed

Maintains clear, unbiased, and professional documentation and communication

Demonstrate organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners

Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software

Actively advocates for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies

Utilize strong problem-solving skills to research issues, track resources, and find solutions for clients' needs, including housing, employment, health and well-being

Build and nurture effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients

Capable of effectively delegating tasks when working with teams, ensuring responsibilities are balanced and tasks are completed efficiently

Able to respond calmly and effectively to crises, offering support and utilizing de-escalation strategies

Comfortable facilitating group discussions, workshops, or meetings to support clients' growth, education, and empowerment. Uses group settings to foster learning, collaboration, and positive group dynamics

A valid California driver's license and reliable transportation are required

Must be able to travel throughout the Bay Area as part of regular duties

Must maintain vehicle insurance as required by law and agency policy