Kindbody · 3 months ago
VP, Client Success
United States
Full-time
Remote
Director/Executive
10+ years expKindbody is a leading fertility clinic network and family-building benefits provider, delivering comprehensive reproductive care across the U.S. They are seeking a VP of Client Success to own enterprise outcomes across their employer portfolio, drive retention and growth, and mature their client success operations during a period of growth and change.
Employee BenefitsFertilityHealth CareMedical
Responsibilities
Own retention & growth: Drive gross/net retention, expansion, and referenceability across employer accounts; present to CHRO/CFO/benefits committees
Mature CS operations: Implement forecasting rigor, health scoring, risk playbooks, QBR standards, journey maps, and time-to-value targets
Scale the org: Define structure, hiring plan, territories/coverage, ratios, capacity models, and career paths; upskill the team
Employer benefits ecosystem: Partner with brokers/consultants, TPAs/ASOs, health plans ; translate claims/eligibility insights into ROI narratives for employers
Cross-functional leadership: Work with Sales, Clinical Ops, Product, and RevOps on packaging, SLAs/OLAs, implementations-to-steady-state, and voice-of-customer loops
Change leadership / M&A: Lead integration playbooks, communications, and change adoption with clients and internal teams
Metrics & reporting: Stand up dashboards for renewal risk, NRR, adoption, CSAT/NPS; drive forecast accuracy and operational cadence
Qualification
Required
10+ years in Customer/Client Success or Enterprise Account Management, with 5+ years leading teams serving employer benefits (medical benefits strongly preferred: health, fertility, women's health, digital health, or payer/vendor)
Proven record reducing churn and delivering NRR >100% at scale; built or rebuilt CS functions during growth
Player-coach DNA: Comfortable rolling up sleeves with customers while leading managers/ICs
Executive presence with C-suite/boards; excellent commercial acumen (renewals, expansions, negotiations)
Domain literacy across employer benefits: brokers/consultants, TPAs/ASOs, eligibility files (e.g., 834), basic claims analytics/ROI, HIPAA/BAA norms
Built CS tooling and processes (e.g., Salesforce/HubSpot, Gainsight/Planhat, Looker/Tableau); data-driven operator
Company
Kindbody
Kindbody is a fertility clinic network and family-building benefits provider for employers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$306.33MKey Investors
Morgan HealthPerceptive AdvisorsClaritas Health Ventures
2023-05-01Series Unknown· $25M
2023-03-02Debt Financing· $100M
2022-09-06Series C· $26.67M
Leadership Team
Annbeth Eschbach
Chief Executive Officer
Richard Forsythe
Chief Technology Officer
Recent News
2026-01-11
2025-10-21
Company data provided by crunchbase