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VCU Health · 2 days ago

ITSM Configuration Management II - ServiceNow (Remote)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

VCU Health is seeking a motivated and detail-oriented professional for the ITSM Configuration Management II role. This position involves managing and governing the IT Configuration Management System in ServiceNow, focusing on process analysis, improvement, and documentation to ensure effective IT service management.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Define, manage and govern the IT Configuration Management System (CMS), CMDB, and CSDM ITIL Configuration Management (CM) process lifecycles in ServiceNow, ensuring architectural alignment through best-practice service design, governance, strategy, roadmaps, development, testing, training, reporting, metrics, and Continual Service Improvement

Facilitate and deliver day-to-day work queues for Configuration Management (CM) updates, roadmaps, and projects

Develop and lead medium> sized customer or partner engagements and deliveries, for new or existing processes, services or solutions through to completion with limited guidance or supervision

Manage CM development, CM upgrade activities, and the review of new IT services, ensuring compliance

Define, document, and maintain a Configuration Management Plan (CMP) and associated CM policies, processes, procedures and standards, facilitating audits and tracking compliance

Define dashboards and reports, presenting metrics and insights related to process quality, efficiency, and effectiveness

Ensure responsibility and visible commitment of diversity equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health

Qualification

ITIL Configuration ManagementServiceNowCMDB data modelsService MappingCSDMDashboardsProcess analysisTraining deliveryMetricsInsightsTeam supportProject Management

Required

3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles

Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications

Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM

Experience with dashboards, reporting, trend analysis and metrics

Experience in large IT environments, with a technical background or previous Healthcare experience advantageous

ITIL v3/v4 Foundation or higher

Associate's degree in Information Technology, Business, or related; or, equivalent combination of related education and experience

3+ years of experience in Configuration Management Systems (CMS) and CMDB ITIL Configuration Management process lifecycles or an equivalent combination of related education and experience

Experience in IT Service Management (ITSM) and ITIL, including business process analysis, design, implementation, support, training and Continual Service Improvement

Mentors the organization on Configuration Management concepts, policies, procedures and standards

Experience in adult education theories, concepts, and delivery techniques for product and process training

Preferred

Bachelor's degree in IT or relevant higher-level education

ITIL v3/v4 Foundation or higher. ServiceNow certifications. CMDB/Asset Management certifications. SDLC, Project, BA, Process & Change Methodologies

4 + years of relevant experience

Experience with SDLC, Agile and other delivery methodologies

Working knowledge of SCCM, SCOM, Okta, Epic and Workday advantageous

Combination of education and experience in lieu of a degree

Company

VCU Health

Glassdoor3.6

VCU Medical Center is a school. It is a sub-organization of Virginia Commonwealth University.

Founded in 1838

Richmond, Virginia, USA

10001+ employees

https://www.vcuhealth.org

H1B Sponsorship

VCU Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (32)

2023 (37)

2022 (45)

2021 (44)

2020 (33)