Five9 · 1 week ago
Senior Cloud Infrastructure Engineer
United States
Full-time
Remote
Senior Level
$84K/yr - $201K/yr
6+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a highly experienced Senior Cloud Infrastructure Engineer to design, implement, and support Software Defined Storage and Kubernetes platforms in a private cloud environment.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions
Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn)
Build and operate multi-tenant Kubernetes clusters on bare metal using SDS-backed storage
Develop Infrastructure-as-Code using Ansible, Terraform or Pulumi, with Python/Bash automation
Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback
Build observability, alerting, and auto-remediation using GitOps and tools such as Prometheus, Loki, and Grafana
Architect and maintain high availability, disaster recovery, and scale-out infrastructure
Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems
Participate in on-call rotations, incident response, and root cause analysis
Collaborate globally on change management, documentation, and operational best practices
Qualification
Required
6+ years of experience managing enterprise storage and Kubernetes platforms on Linux
Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems
Experience with block, file, and object storage, including Fibre Channel and IP-based protocols
Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS)
Proficiency with Infrastructure-as-Code (Ansible, Terraform, or Pulumi)
Strong scripting skills in Python, Bash, or Go
Deep experience with enterprise DNS (Infoblox DDI, BIND, cloud DNS platforms)
Experience operating 24x7 mission-critical production environments
Hands-on experience with hypervisors (vSphere and/or KVM)
Strong written and verbal communication skills
Proficiency with Git, CI/CD pipelines, and automated testing frameworks
Ability to write technical documentation and contribute to community wikis or knowledge bases
Bachelor's degree in computer science or equivalent professional experience
Preferred
Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on SDS & Kubernetes
Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST)
Background in telco, edge cloud, or large enterprise infrastructure environments
Bachelor's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered
Benefits
Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2026-01-14
2026-01-13
Company data provided by crunchbase