ASML · 9 hours ago
Technical Support Generalist
Chandler, AZ
Full-time
Onsite
Mid Level
3+ years expASML US is a leader in developing lithography machines essential for producing advanced microchips. The Technical Support Generalist will provide technical leadership and support for diagnosing machine issues, creating action plans, and facilitating knowledge transfer to ensure optimal machine performance.
CommercialElectronicsHardwareIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingNanotechnologySemiconductorSoftware
No H1B
Responsibilities
Efficiently diagnose and determine root cause of machine down issues
Create and review complex (multi-competency) action plans as needed
Execute new or specialized repair actions with first-time right attitude
Provide beta test, cross department project and coordination support
Knowledge transfer to local site engineers and customer
Perform data analysis and define improvement and monitoring plans to prevent unscheduled downs
Develop and implement best known methods to drive optimized shift to shift performance
Improve service mix and structural issue documentation including initiation, review, and improvement rollout
Must take ownership for solving issues and ensures escalations take place
Take proactive action for prevention or repeating error
Capable of resolving most issues without assistance & highly independent in a shift position
Ability to make decisions in the priority of problem solving
Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports
Take initiative and ownership to increase skill and knowledge level in team
Document knowledge systematically and in an accessible way
Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective
Clear and effective communication skills required
Multi-task team player with good ability to work under different working environment pressures
Qualification
Required
BS degree in a technical field; or an equal combination of work experience and education
Efficiently diagnose and determine root cause of machine down issues
Create and review complex (multi-competency) action plans as needed
Execute new or specialized repair actions with first-time right attitude
Provide beta test, cross department project and coordination support
Knowledge transfer to local site engineers and customer
Perform data analysis and define improvement and monitoring plans to prevent unscheduled downs
Develop and implement best known methods to drive optimized shift to shift performance
Improve service mix and structural issue documentation including initiation, review, and improvement rollout
Must take ownership for solving issues and ensures escalations take place
Take proactive action for prevention or repeating error
Capable of resolving most issues without assistance & highly independent in a shift position
Ability to make decisions in the priority of problem solving
Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports
Take initiative and ownership to increase skill and knowledge level in team
Document knowledge systematically and in an accessible way
Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective
Clear and effective communication skills required
Multi-task team player with good ability to work under different working environment pressures
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability
Identifies bottlenecks and drives improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
Work according to a strict set of procedures within the provided timelines
Position requires up to 25% travel, and the willingness to work extended hours including nights, weekends, and holidays
Valid driver's license and passport required
Ability to travel in US and internationally
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
Occasionally lift and/or move up to 20 pounds
May require travel dependent on business needs
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work
Preferred
3 + years of ASML EUV/DUV Scanner Lithography experience
Experience working in service engineering on the first or second line
Company
ASML
ASML is a manufacturer of chip-making equipment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$526.46M2022-05-10Post Ipo Debt· $526.46M
1995-03-24IPO
Leadership Team
Christophe Fouquet
President and Chief Executive Officer
Marco Pieters
Chief Technology Officer
Recent News
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