Hexagon Mining · 16 hours ago
Customer Success Lead
Tucson, AZ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expHexagon Mining is a global leader in digital reality solutions, and they are seeking a Customer Success Lead to enhance customer retention and growth. This role involves acting as a technical expert and trusted advisor, guiding customers in the adoption of Hexagon solutions and ensuring their success.
Mining
Responsibilities
As a technical and domain expert in one or more of Hexagon’s product lines, working alongside regional commercial team to support them during the pre/post-sales process by defining, scoping and demonstrating technology solutions for mining customers
Assisting the commercial team in participating in RFP/RFQ processes in a technical capacity
Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs with a focus on customer adoption and value realization
Post-sale, provide guidance for solutions application and ensure customers obtain full value of Hexagon solutions
Provide proactive customer care for successful adoption of Hexagon solutions
Identifying on a regular basis, opportunities for customers to gain more value out of Hexagon solutions
Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to the commercial team as cross sell / up sell opportunities within a customer account
Mentor Advisors and actively peer review and collaborate with the team to support the betterment of the individuals and team
Undertake various assigned initiatives that are designed to further Hexagon’s success
Actively pursue industry participation, including development and presentation of papers, creation of case studies with customers
Contribute to Customer Success efforts for key accounts, ensuring alignment of customer process, deployment of new technology, and effective go to market strategies
Provide technical and strategic guidance to the customer success team members
Qualification
Required
Tertiary qualification (or equivalent) in mining, technology, or geology
10-15 years' experience in mining related business
Subject Matter Expert experience in one or more of Hexagon's key technologies (Mine planning and scheduling software, Ore control, Processing, Operational or Safety technologies)
Significant experience in a customer-facing role
Prior experience having supervised a technical team
Excellent computer operation and software application knowledge
Experience in value-selling and project business case development
Strong project management and change management skills to oversee multiple initiatives concurrently
Excellent leadership and communication skills, knowing how to delegate and/or escalate
Experience in process optimization and digital transformation
Ability to cultivate relationships with internal and external stakeholders
Ability to mentor and provide technical guidance to technical team members
Strong problem-solving skills to address complex technical challenges
Ability to work and contribute to a team environment, as well as independently
Able to communicate clearly in a courteous and professional manner
Exceptional negotiation, problem solving and presentation skills
Ability to learn quickly and share knowledge and information
Excellent mentorship abilities to nurture and guide a diverse technical team
Preferred
Prior Management Experience
Having previously led teams in a consultancy/advisory, technical or commercial role that was customer-facing
Company
Hexagon Mining
Hexagon mining is the only global provider of surface and underground smart mining solutions. It is a sub-organization of Hexagon.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Hélio Samora
President
Company data provided by crunchbase