D&H Group LLP Chartered Professional Accountants · 3 months ago
Strategic Account Rep
Harrisburg, PA
Full-time
Hybrid
Mid Level
3+ years expD&H is a 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. The Strategic Account Representative is a customer-facing sales role responsible for managing assigned accounts, driving revenue growth, and ensuring customer satisfaction in alignment with D&H’s vision and values.
Accounting
Responsibilities
Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
Complete outbound campaigns and record results of call within CRM
Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base
Responsible for answering sales teams inbound queue calls daily
Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA
Attend sales and product trainings, huddles, and in person quarterly meetings as required
Attend reseller shows and events to meet with prospects in person, as needed
Project a professional company image through customer and vendor interactions
Process and maintain customer transaction through ERP sales platform
Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities
Adhere to all company policies procedures and ethics including company attendance policy
Attend team huddles, team meetings, and collaborate with team members
Responsible for creating and presenting business plans for targeted partners
Qualification
Required
Candidates must be located within 60 miles of either office location
Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
Complete outbound campaigns and record results of call within CRM
Work with vendor reps, BU's, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base
Responsible for answering sales teams inbound queue calls daily
Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA
Attend sales and product trainings, huddles, and in person quarterly meetings as required
Attend reseller shows and events to meet with prospects in person, as needed
Project a professional company image through customer and vendor interactions
Process and maintain customer transaction through ERP sales platform
Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities
Adhere to all company policies procedures and ethics including company attendance policy
Attend team huddles, team meetings, and collaborate with team members
Responsible for creating and presenting business plans for targeted partners
Basic knowledge of computer hardware
Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required
Professional verbal and written communication skills
Ability to use PC, phone, calculator, fax, printer, copier
Minimum 3 years of sales or phone sales experience
Preferred
College education preferred and/or equivalent combination of education/experience
Sales and/or technical certifications a plus
Benefits
Employee Stock Ownership Plan
401k
Paid Time Off
Medical
Prescription
Dental and Vision benefits
Gym Reimbursement
Work from Home Reimbursement
Employee Purchase Program
Tuition Assistance
Company
D&H Group LLP Chartered Professional Accountants
D&H Group LLP is a Vancouver-based firm of Chartered Professional Accountants who have, since our partnership was formed over 60 years ago, set a standard of excellence that is recognized across the industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase