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Horizon Health Services · 3 months ago

Administrative Assistant (Bilingual-Spanish Preferred)

Buffalo, NY

Full-time

Onsite

Entry Level

$17.90/hr - $19/hr

2+ years exp

Horizon Health Services is a recognized leader in providing mental health and substance use treatment, and they are seeking an Administrative Assistant to enhance patient experiences. The role involves welcoming visitors, managing appointments, and supporting clinical staff in a fast-paced environment focused on patient care.

Health CareHealth DiagnosticsMedicalMental HealthPersonal Health

Responsibilities

Welcome all visitors of the clinic to create an exceptional patient experience with every interaction

Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older

Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms. Duties include overseeing all scheduled appointments, assisting with medication refill request from patients and pharmacies, preparing charts and record requests and other duties as needed

Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise

Creative problem solving to support the overall operations of the clinic

Qualification

Customer serviceBilingual (Spanish)Electronic Health Record (EHR)Behavioral health experienceCreative problem solving

Required

High school diploma with 2 years of experience within the customer service or behavioral health field required

Preferred

Bilingual candidates preferred

Benefits

Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.

Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.

Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.

Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!

Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.

Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!

Paid time off and paid holidays!

Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.