Daisy Brand · 3 months ago
Help Desk Analyst
Casa Grande, AZ
Full-time
Onsite
Entry, Mid LevelDaisy Brand is a family-owned company committed to providing the freshest dairy products. They are seeking a junior to mid-level Help Desk Analyst to support local branch end users and related endpoints, including remote support for corporate offices and other manufacturing plants.
Food and Beverage
Responsibilities
Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local pc, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users
Qualification
Required
Self-motivated, energetic, organized, and customer service focused
Communicate effectively to end user and other IT team members
Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
Proven record of supporting and provisioning technical solutions
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments
Preferred
Fresh Service – Helpdesk software
Smart devices –iPhone /iPad/ Android
Printer/Print server support
Microsoft Cloud Technology- Intune, Azure AD, O365
Computer- Lenovo ThinkPad / HP
Messaging – Microsoft Exchange
Collaboration – Microsoft SharePoint
Backup and recovery software- Acronis and Avamar
Switches and routers - Cisco and Brocade
Benefits
A no-deductible, $0 premium option for employee-only health coverage.
401(k) with 50% company match on first 8% of earnings you contribute.
Safe harbor and profit-sharing company contributions to 401(k).
Company paid short- and long-term disability coverage.
Company paid 2X annual salary life and AD&D insurance.
4 weeks annual paid time off.
20 floating holiday hours and 6 company paid holidays.
Extra time off for volunteering.
Tuition reimbursement.
Fitness membership reimbursement.
And more
Company
Daisy Brand
Daisy Brand is a food production company offering sour cream and cottage cheese.
Founded in 1917
501-1000 employees
H1B Sponsorship
Daisy Brand has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageRecent News
2025-08-18
Business – Latest Financial & Stock Market News | New York Post
2025-08-11
2025-08-08
Company data provided by crunchbase