CAI · 3 months ago
Service Desk Analyst II
TX-CLIENT-STATE
Full-time
Hybrid
Mid Level
$26.04/hr - $26.04/hr
3+ years expCAI is a global technology services firm with over 8,500 associates worldwide. They are seeking a motivated Service Desk Analyst II responsible for providing technical support and customer service to solve requests from associates and vendors.
ConsultingSoftware
Responsibilities
Respond professionally and courteously to all service requests and inquiries from business entities
Provide Level 2 technical support to over 14,500 staff using Dameware and remote desktop tools
Monitor work queues and manage incidents by opening, updating, and closing tickets as needed
Thoroughly document user requests and issues, including diagnostic steps and resolution details
Act as the single point of contact for users of Information and Technology Services (ITS) and address questions or problems regarding services
Install desktop hardware, peripherals, and printers
Activate and manage cell phones and tablets using O365/MDM
Install software packages as needed for individual users
Use imaging software to expedite large equipment rollouts
Keep system information up-to-date for asset tracking purposes
Rotate on-call schedules with the rest of the team
Manage the IT warehouse and enter asset information for new shipments
Provide IT support for C-level executives and Directors
Lift and move equipment weighing up to 50 lbs. and run cables under desks or furniture when required
Qualification
Required
Bachelor's degree in a technical discipline
3+ years of experience in break-fix IT services
Ability to diagnose and troubleshoot hardware and software-related issues
Experience in MDM and O365 troubleshooting and user management
Knowledge of data communication and network concepts, principles, and fundamentals
Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
Strong customer service and communication skills
Reliable transportation to support service calls in surrounding areas
Preferred
Strong aptitude or prior experience in building or supporting data networks
Experience assisting C-level executives and Directors
Great attitude and willingness to learn
Benefits
Medical, dental, and vision insurance
401k retirement account access
Paid sick leave
Paid time off
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase