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Weis Markets · 3 months ago

Service Desk Associate

308 - Stafford, VA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Weis Markets is a company passionate about teamwork and the growth of its associates and communities. The Service Desk Associate is responsible for providing excellent customer service, handling transactions, and ensuring the smooth operation of the service desk.

Retail

Responsibilities

Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom

Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company and legal guidelines for tobacco sales

Performs refunds or exchanges while following company policy to ensure a quality customer service experience. Communicates pricing, quality, and other concerns to appropriate managers/associates

Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies

Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart

Responsible for all tenders including cash, checks, debit/credit slips and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol

Maintains knowledge of store layout to answer customer questions. Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise

Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance

May complete other duties of staff as required by management