SharkNinja · 3 days ago
Quality Engineer
Needham, MA
Full-time
Onsite
Entry, Mid Level
$71K/yr - $115K/yr
2+ years expSharkNinja is a global product design and technology company known for its innovative lifestyle solutions. They are seeking a detail-oriented Quality Engineer to join their New Product Quality Team, where the individual will leverage data and consumer insights to drive improvements in product and process quality while collaborating with various cross-functional teams.
BeautyConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Analyze customer complaints and field failures to identify root causes and lead actionable engineering or customer-facing initiatives
Act as the voice of the customer, coordinating and tracking corrective actions, follow-ups, and detailed reporting
Drive continuous improvement efforts by reducing and preventing non-conformances, while defining metrics to evaluate success
Collaborate with suppliers on 8D responses and corrective actions, supporting investigation reports and resolution updates
Participate in design reviews (DFMEA, safety reviews), ensuring all quality requirements are met across documentation and manufacturing processes
Monitor and analyze macro-level consumer experience to identify product performance trends and experience detractors
Partner with the Customer Excellence team to track consumer sentiment and field reception of products
Lead cross-functional issue tracker meetings, delegate actions, and maintain accountability across teams
Evaluate engineering changes (ECNs) to ensure they do not negatively impact product quality
Track and manage digital escalations, providing clear, accurate customer-facing responses
Own product health reporting and drive enhancements toward a five-star user experience through iterative design improvements
Proactively seek process efficiencies to maximize team effectiveness and impact
Act as a product expert across cross-functional teams, addressing concerns and providing guidance
Regularly present updates, insights, and strategic recommendations to senior leadership
Qualification
Required
Bachelor's degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field
2+ years of relevant experience, ideally within consumer goods or a fast-paced product environment
Strong analytical, problem-solving, and root-cause analysis skills
Ability to handle multiple projects and priorities with a high level of organization and independence
Excellent written and verbal communication skills, including report writing and presentations
Highly collaborative team player with strong interpersonal skills
Demonstrated ability to drive change, influence cross-functional teams, and lead initiatives
Solid understanding of: Product development lifecycles, Design and document change control, CAPA processes, Manufacturing and process control methodologies, Verification and validation procedures
Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with SharePoint is a plus
Strong business acumen with an external focus – customer-centric mindset and awareness of industry trends
Ability to thrive in a fast-paced, deadline-driven environment
Willingness and ability to travel as needed
Benefits
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Health savings accounts (HSA) with company contribution
401(k) retirement plan with matching
Employee stock purchase program
Life insurance
AD&D
Short-term disability insurance
Long-term disability insurance
Generous paid time off
Company holidays
Parental leave
Identity theft protection
Pet insurance
Pre-paid legal insurance
Back-up child and eldercare days
Product discounts
Referral bonus program
Company
SharkNinja
SharkNinja is a consumer goods company that offers beauty, home care, kitchen appliances, and outdoor electronic products.
1001-5000 employees
H1B Sponsorship
SharkNinja has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (33)
2023 (18)
2022 (22)
2021 (29)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
CDH Investments
2025-08-20Post Ipo Secondary· $638M
2024-03-19Post Ipo Secondary· $272.13M
2023-12-04Post Ipo Secondary· $286.47M
Leadership Team
Mark Barrocas
Chief Executive Officer
Adam Quigley
EVP, Chief Financial Officer
Recent News
2026-01-07
2026-01-07
2026-01-07
Company data provided by crunchbase