Link Solutions, Inc. ยท 3 months ago
Technical Refresh Analyst
Adelphi, MD
Full-time
Onsite
Mid, Senior Level
$34K/yr - $58K/yr
5+ years expLink Solutions, Inc. is a provider of Information Technology services to government clients, focusing on critical mission needs. They are seeking a Technical Refresh Analyst responsible for evaluating hardware deployments, managing procurement cycles, and ensuring compliance with DoD infrastructure goals while contributing to process improvements.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Evaluate existing end-user IT equipment to identify systems requiring refresh based on lifecycle, performance, and security compliance
Plan and execute technical refresh initiatives, ensuring minimal operational disruptions and seamless transitions
Develop, review, and modify standard operating procedures related to property book requirements and hardware lifecycle management
Conduct internal audits and develop/review corrective action plans to support asset and inventory accuracy
Negotiate supplier agreements, coordinate hardware deliveries, and oversee vendor performance as part of refresh operations
Maintain detailed documentation of hardware configurations, refresh schedules, and change management activities
Coordinate material movement and resource allocation to meet delivery schedules and program goals
Provide training to internal and external stakeholders on refresh procedures, asset tracking systems, and associated software tools
Lead or participate in process improvement teams, identifying efficiencies in procurement, logistics, and deployment processes
Collaborate closely with IT, logistics, and security teams to ensure refreshed systems meet technical and compliance standards
Qualification
Required
Must be a US Citizen
Must have an active DoD Security Clearance
Must have a BA/BS Degree in computer science, information technology, or logistics
Must have at least five (5+) years of relevant experience working in an IT asset management, procurement, lifecycle refresh, or a similar role
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
Must obtain a computing environment certification within 6 months of hire
Demonstrated understanding of DoD procurement, property book, and infrastructure project management practices
Knowledge of capital procurement processes, supplier negotiations, and service-level contracts
Familiarity with audit processes, compliance frameworks, and IT service management tools (e.g., Remedy, ServiceNow)
Preferred
Information Technology Infrastructure Library (ITIL) v4 certification
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform
Working knowledge of hardware configuration management tools and logistics tracking systems
Process improvement or quality management certification (e.g., Six Sigma, Lean, ITIL v4 Foundation)
Experience creating and modifying documentation for technical processes and procedures
Experience working in a Department of Defense (DoD) environment
A problem solver and troubleshooter who thrives in resolving complex problems
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation incentive program
Certification reimbursement program
Retirement
And more
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase