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Ahold Delhaize USA · 1 day ago

Senior Manager, Experience Design

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$136K/yr - $204K/yr

8+ years exp

Ahold Delhaize USA is part of a global food retailer and includes several leading grocery brands. The Senior Manager of Experience Design will lead a team focused on digital product design, collaborating with cross-functional teams to deliver high-quality user-centered design solutions.

GroceryRetailSales

No H1B

Responsibilities

Lead, coach, develop, and inspire a team of high performing experience designers

Nurture and support team health, engagement, and career development

Resource planning & allocation; take on design initiatives when appropriate

Advocate for the customer and champion a user-centered design approach throughout teams and the product development lifecycle

Set a design vision and strategy for your area of focus that aligns customer needs with business goals and technical feasibility

Set and uphold design quality standards across your team

Actively participate in the design process from concept to execution to optimization, ensuring products are desirable and designs are intuitive, accessible, and meet ADUSA design team standards

Take on design tasks and initiatives as needed by creating design artifacts including flows, prototypes, and high-fidelity designs

Facilitate design critiques in an effective and engaging manner with clear takeaways and next steps

Systems thinker - ability to think across channels and touchpoints, and throughout the technical, backend and backstage interactions necessary to orchestrate an experience

Steward a culture of data and research informed decision-making

Organize and facilitate workshops in an effective, engaging and collaborative manner

Contribute to our product roadmap, OKR's, optimization plans, and identify opportunities to continuously improve the customer experience

Solve complex problems - whether it stems from an initiative, process, technical, people or team challenge

Partner with product and tech leads as well as design and research leadership peers

Cultivate your internal network across the company including stakeholders from marketing, merchandising, retail media, and fulfillment

Monitor industry trends, emerging technologies, and competitors to identify opportunities for value creation, innovation and differentiation

Qualification

Experience designUser-centered designLeadershipFigmaDesign research methodologiesStakeholder managementCommunication skillsConflict resolutionPresentation skills

Required

Proven experience (8+ years) in experience design, product design, or a related role with at least 3 years leading design teams

Bachelor's degree in design, HCI, a related field, or professional experience in the field; Master's degree preferred

Proficiency in design tools such as Figma, etc., and understanding of front-end development technologies

Solid understanding of advanced user centered design methods and principles, design best practices, and design research methodologies

Excellent communication skills with the ability to articulate design concepts and rationale to stakeholders at all levels

Preferred

Experience leading teams and designing eCommerce experiences; ideally for multiple brands across native app and responsive digital experiences

Experience working in the product operating model or agile environments

Strong presentation and storytelling skills

Strong stakeholder management skills

Ability to resolve and diffuse conflicts

Evangelize the design practice, amplify the value of design with stakeholders in your area of focus

Establish and maintain essential elements of the design organization practice - including but not limited to design standards and principles, training & development, recruiting & onboarding