IT Operations Lead jobs in United States
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SMS Data Products Group, Inc. · 3 months ago

IT Operations Lead

positionUS-VA-Alexandria
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date8+ years exp

SMS Data Products Group, Inc. is a dynamic systems integrator delivering innovative solutions and services to support customer missions. The IT Operations Lead will manage day-to-day enterprise IT operations, ensuring service availability and real-time incident resolution across USCG’s Command Center and associated infrastructure environments.

GovernmentHardwareInformation TechnologySoftwareTelecommunications
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Manage daily IT operations from the USCG Command Center, including enterprise monitoring, service recovery, and incident coordination
Oversee Tier 2/3 escalations for critical issues across platforms and coordinate with engineering, cybersecurity, and service teams to resolve outages
Ensure infrastructure availability, performance, and capacity compliance with SLAs and PMR metrics
Lead incident triage, root cause analysis (RCA), and development of Corrective Action Plans (CAPs)
Maintain shift schedules, turnover documentation, and Command Center knowledge management practices
Support the implementation of modernization initiatives, DDIL readiness, and tech refresh programs in partnership with the Engineering and PMO teams
Interface with asset management, logistics, and platform leads to ensure system operational readiness across USCG domains (shore, afloat, NIPR/SIPR)
Contribute to Monthly Status Reports and operational briefings to Coast Guard leadership

Qualification

ITIL v4 FoundationIT operations managementEnterprise monitoringFederal IT environmentsIncident resolutionLeadership skillsRoot cause analysisShift managementCommunicationMentoring technical staff

Required

ITIL v4 Foundation – Required
Bachelor's degree in Information Systems, Computer Science, or related field
DoD Top Secret – Required (TS/SCI Eligible – Preferred)
8+ years of IT operations or infrastructure management experience, including 3+ years in a supervisory or shift lead role
Experience supporting federal IT environments, Tiered support models, and operational response frameworks
Familiarity with enterprise monitoring tools (e.g., SolarWinds, BMC Helix, Nagios) and ITSM platforms (e.g., Remedy, ServiceNow)

Preferred

Advanced IT operations or monitoring certifications – Preferred (e.g., Network+, BMC Certified, SRE)
TS/SCI Eligible – Preferred

Company

SMS Data Products Group, Inc.

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As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
dateFounded in 1976
location
Dulles, Virginia, USA
people-size501-1000 employees
web-link
http://www.sms.com

Funding

Current Stage
Late Stage

Leadership Team

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Matthew Rosecan
President & CEO
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Chuck Luedke
Chief Technology Officer
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Company data provided by crunchbase