Granicus · 3 months ago
Technical Implementation Consultant - Amanda & Grantium (Canada)
United States
Full-time
Remote
Senior Level
5+ years expGranicus is a company focused on transforming the Govtech industry by building and implementing technology for government agencies. The Technical Implementation Consultant will serve as an expert on the AMANDA and Grantium platforms, helping clients improve their online processes and manage technical product implementations effectively.
Cloud ComputingCollaborationEnterprise SoftwareGovTechSoftwareVideo Streaming
No H1B
Security Clearance Required
Responsibilities
Master the AMANDA and Grantium platform– you will be the internal expert on the implementation of the product
Serve as an advisor to the customer as they improve their online processes
Define features, phases, and solution requirements for customer implementations
Provide specifications according to which the solution is defined, managed, and delivered
Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients
Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications
In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality
Clarify and drive implementation commitments
Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer
Develop training and implementation documentation for customized implementations
Conduct system training for client administrators and developers, when applicable
Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas
Ensure acceptance criteria are clearly defined and verify it matches the requirements
Stay up to date on the latest process, IT advancements, and programming languages to automate and modernize systems
Effectively communicate your insights and plans to cross-functional team members
Prioritize initiatives based on business needs and requirements
Serve as a liaison between stakeholders and users
Assess the needs of each client; recommend and document solutions
Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary
Qualification
Required
Master the AMANDA and Grantium platform– you will be the internal expert on the implementation of the product
Serve as an advisor to the customer as they improve their online processes
Define features, phases, and solution requirements for customer implementations
Provide specifications according to which the solution is defined, managed, and delivered
Advocate and evangelize 'best practice' approaches to client set ups to ensure long term success and value for Granicus clients
Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications
In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality
Clarify and drive implementation commitments
Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer
Develop training and implementation documentation for customized implementations
Conduct system training for client administrators and developers, when applicable
Work closely with Process Designers (internal 'builders') and Project Managers that interface with customers alongside you - to advise on progress and share ideas
Ensure acceptance criteria are clearly defined and verify it matches the requirements
Stay up to date on the latest process, IT advancements, and programming languages to automate and modernize systems
Effectively communicate your insights and plans to cross-functional team members
Prioritize initiatives based on business needs and requirements
Serve as a liaison between stakeholders and users
Assess the needs of each client; recommend and document solutions
Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada
BA/BS degree or equivalent experience in development
Have high level technical literacy and familiarity with a broad scope of technologies used to build web applications, which helps determine how a software solution fits into an organization's current structure and assists in the development of specifications and requirements
5+ years of experience with APIs, JSON, XML, HTML, CSS, Jexl and JavaScript
Scripting experience, including JavaScript, SQL, and JEXL
5+ years of experience with Python
2-5 years of experience with React
2+ years of experience with SQL, Crystal Reports and JBOSS
Have ability to analyze a process, and easily see the 'if/then' in the logic
Have ability to build online forms and/or workflow strongly preferred
Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
Have ability to flex between the technical and business sides of your brain
Have ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
Have strong history of successfully facilitating technical implementations on time
A problem-solver who can quickly change direction / update proposed solutions based on updated client specifications or system limitations
Have a relentless commitment to prioritizing the most valuable work first
Have excellent communications skills – listening, verbal, and written
Can work both independently and as a member of cross-functional teams
You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
Value the importance of user experience
Have a passion for customers
Preferred
Are bilingual (English and French) – required
Have served as a developer for high-touch clients
Have previous experience with the AMANDA product
Located in the Ottawa Capital Region - preferred
Benefits
Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Medical & Dental Benefits – 100% Employer-Paid. Comprehensive coverage for you and your family.
Vision Reimbursement Program – Keep your eyes on the future with vision care support.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Company
Granicus
Granicus provides technology that empowers government organizations to create better lives for the people they serve.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10.3MKey Investors
JMI Equity
2020-12-17Private Equity
2016-08-19Acquired
2014-09-01Private Equity
Leadership Team
Mark Hynes
CEO
Jordan Copland
Chief Financial Officer
Recent News
News is my Business
2025-11-08
Government Technology US
2025-10-24
Company data provided by crunchbase