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Boys & Girls Clubs of Fresno County · 3 months ago

Membership & Outcomes Data Manager

Orlando, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Boys & Girls Clubs of Fresno County is seeking a Membership & Outcomes Data Manager who will be responsible for the performance, integrity, and security of the membership and program database. The role involves planning and developing the database, providing technical assistance, and producing various reports to support senior management in decision-making.

Non Profit

Responsibilities

Responsible for maintaining the integrity of and performance of membership and program database

Ensure accurate and efficient Club-based data collection and entry by auditing Club staffs’ use of database, as well as training club Staff on systems

Identify and evaluate potential risks and make necessary recommendations

Analyze trends affecting program operation, performance and outcomes, and make necessary recommendations

Inform end users of changes in databases and train them to utilize systems

Manage BGCCF’s participation in Boys & Girls Clubs of America’s National Youth Outcomes Initiative (NYOI) survey—to include, but not limited to, annual registration, survey implementation, survey results analysis, report preparation

Prepare weekly, monthly, annual, and other reports as needed

Maintain knowledge of all data systems utilized by BGCCF’s Operations division

When necessary, develops new data collection and tracking tools for membership, outcomes, and quality oversight

Identifies discrepancies in data and advises appropriate departments on how to remedy the discrepancies

Communicates directly with membership database vendors to ensure organizational needs are met

Provides timely reporting to enhance agency annual goals around average daily attendance, frequency of attendance, membership, and outcomes achievement

Delivers support, technical assistance, and training to Club staff around membership database usage and data collection

Create standardized Club Membership Audit Checklist for use at each Club

Produce follow-up audit report and corrective action plan, if needed. Club Audits to include but not limited to the following: Club Membership Files, Club Programming Schedules, Sign In/Out Sheets

Prepare data reports to verify if collected data is correct. Provides guidance to Club staff to fix discrepancies

Qualification

Database managementData analysisSalesforceMicrosoft ExcelOutcome measurement toolsTechnical assistanceCommunication skillsProblem solvingProject managementInterpersonal skills

Required

Bachelor's Degree required

2-3 years of database management experience

2-3 years of experience working with outcome measurement tools, creating reports, and conducting data analysis

Advanced proficiency in Microsoft Word, Excel, and Outlook as well as experience using web-based data collection systems and other databases

Strong and effective communication skills, both verbal and written along with excellent presentation and facilitation skills to small, large, and diverse groups

Ability to lead and collaborate with others

Ability to identify issues, problem solve, prioritize, multi-task, and delegate assignments to strengthen overall company performance with limited supervision

Knowledge and use of technology to maintain and improve outcome assessment, surveys, reports, and audits

Demonstrates ability to manage time and projects efficiently

Ability to troubleshoot and resolve basic hardware and software challenges

Valid Florida Driver's License