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Premise Health · 2 months ago

Bilingual Customer Service Coordinator - Remote

United States

Full-time

Remote

Entry Level

$15/hr - $15.50/hr

1+ years exp

Premise Health is the nation's leading provider of comprehensive biometric health screening services. The Bilingual Customer Service Coordinator will field in-bound calls from customers, assist with inquiries regarding services, and help with website navigation, ensuring a high level of customer satisfaction.

CommunitiesHealth CareSocial Media

Responsibilities

Determines requirements by working with customers

Answers inquiries by clarifying desired information; researching, locating, and providing information

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Maintains call center database by entering information

Keeps equipment operational by following established procedures; reporting malfunctions

Updates job knowledge by participating in educational opportunities

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

May require other duties as assigned

Qualification

Bilingual SpanishCustomer Service ExperienceMS WordExcelOutlookProblem-solving skillsCommunication skillsInterpersonal skillsDetail-orientedAdaptability

Required

High School Diploma or equivalent

Minimum of one year of Customer Service or Call Center experience

Bilingual Spanish is a must!

Excellent written and oral communication skills

Ability to work in a structured environment and adhere to regulatory and compliance requirements

Strong interpersonal skills; professional, courteous, friendly, and empathetic

Strong problem-solving skills, analytical skills, and detail-oriented

Ability to positively adjust to a rapidly changing environment

Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)

Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion