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Empower Pharmacy · 1 day ago

Director, Insides Sales

United States

Full-time

Remote

Director/Executive

10+ years exp

Empower Pharmacy is seeking a Director of Inside Sales to architect and lead their inside sales organization during a critical growth phase. This role involves building a team, implementing AI-driven systems, and executing sales strategies to expand Empower’s market share in various health sectors.

Health CarePharmaceutical

Responsibilities

Deploy automation to handle routine prospecting, follow-ups, and pipeline hygiene

Implement predictive analytics to forecast prescriber behavior and identify churn risk

Integrate AI tools into CRM for call prioritization, objection handling, and next-best-action insights

Continuously measure ROI of AI deployments and recalibrate for efficiency and adoption

Design a high-velocity inside sales structure aligned to clinic segments (men’s health, functional medicine, aesthetics, primary care, wellness)

Recruit, onboard, and retain elite sales talent with healthcare and pharmacy industry experience

Establish coaching frameworks, career pathways, and succession planning to develop future leaders

Create a performance culture with daily huddles, scorecards, and accountability rituals

Oversee implementation and optimization of Salesforce CRM (or equivalent) with strict data discipline

Develop sales playbooks for prospecting, lead qualification, pricing requests, and objection handling

Standardize KPIs: call volumes, connect rates, SQL conversion, close rates, revenue per rep, retention rate

Ensure integration between sales, finance, and fulfillment for seamless customer onboarding

Define and enforce aggressive sales targets for new logos, wallet-share expansion, and win-backs

Partner with Field Sales to align territory development strategies and clinic engagement models

Design campaign-based outbound initiatives (e.g., USP797 changes, GLP-1 market shifts, IV nutrition growth)

Monitor competitor activity and adjust positioning and pricing recommendations in collaboration with leadership

Stand up the inside sales team within 90 days—covering org design, recruiting, systems, and workflows

Launch inside sales pilot campaigns for top 100 prescriber targets within the first quarter

Establish measurable scorecards and reporting cadences for CSO and executive leadership

Drive adoption of AI tools, CRM discipline, and standardized workflows from day one

Qualification

Inside sales leadershipSales automationCRM systemsHealthcare market knowledgePipeline managementRevenue modelingAI transformationLeadershipCollaborationStrategic thinkingCustomer focusCommunication skills