KETTLER · 3 months ago
Regional Service Operations Specialist
McLean, VA
Full-time
Onsite
Entry, Mid Level
2+ years expKETTLER is a company focused on managing a national portfolio of properties, and they are seeking a Regional Service Operations Specialist. This role involves supporting centralized service operations, acting as a liaison between departments, and providing administrative support to enhance operational performance and resident satisfaction.
Real Estate
Responsibilities
Supporting the following processes and department operating platforms: Capex management, preventive maintenance, service requests, make ready, purchasing/contracts, resident experience, project management, training, policy and procedures and general administration
Service Department Contracting and Budgeting for capex and maintenance-related services. Serve as subject matter expert for Banner capex management software platforms, maintaining central archive of Scopes of Work, assist regional team with contract submissions to Contract Logix platform, coordinate with Procurement Department for centralized service RFPs, assist with long-term capital budgeting process, prepare financial and project reporting as requested
Service Department Operational Performance. Serve as subject matter expert for HappyCo maintenance service platform. Fully manage administration of digital processes and system set up for preventive maintenance inspections, work order requests and apartment make readies; support compliance with standards of service by preparing/reviewing reports, tracking trends and outliers, and recommending opportunities for improvement to department leadership
Semi-Annual Life Safety and Community Mechanical Safety Evaluations. Oversee management of inspection templates in HappyCo, prepare reports, and monitor compliance actions are completed
Due Diligence and New Community Onboarding. Support Business Development by helping coordinate Due Diligence asset inspections with regional service team and prepare post-inspection reporting. Lead new community onboarding and process setup in core maintenance systems/platforms. Support with new community contract coordination as needed
Maintenance Associate Training. Partner with Training department to support on-boarding and training of new maintenance associates, develop and lead operational training classes, monitor training compliance including required maintenance certifications. Serve as subject matter expert for Interplay Learning maintenance training platform and organize periodic training competitions to inspire maintenance learning
Resident Experience. Support excellent customer service experience by reviewing weekly reputation management reporting for service performance, partner with Property Operations and Marketing Department on targeted efforts to drive resident satisfaction and coordinate maintenance associate training as needed
Service Department Recordkeeping. Review and maintain maintenance and environmental documentation for all KETTLER-managed communities including building plan archives, equipment and asset inventories, O&M plans, annual inspection records for fire life safety, elevators, generators, boilers, etc. Develop and maintain Service Department Intra-net portal to provide relevant information on Department procedures, activities and strategic partnerships
Provide general administrative support such as report preparation and meeting coordination
Monitor and adhere to applicable KETTLER policies and Procedures and ensure compliance as needed with federal, state and local laws, specifically Fair Housing regulations
Listens and quickly develops rapport with co-workers, associates and business partners to successfully solves problems
Completes repetitive administrative tasks with high attention to detail and limited mistakes
Reads and writes English as demonstrated by clear and concise written and verbal communications
Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form
Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine
Qualification
Required
Must hold a High School diploma or equivalent (GED)
A minimum of 2-5 years of multi-family or related property management experience is required
Equivalent experience in retail or hospitality industry will be accepted
Working knowledge with computerized maintenance management systems (such as Yardi, HappyCo, RealPage, Leo365, etc) and/or other project management software systems required
Experience performing basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) in order to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals is required
Transporting objects of up to 25 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving is a requirement of this role
Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.)
Reads and writes English as demonstrated by clear and concise written and verbal communications
Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form
Completes repetitive administrative tasks with high attention to detail and limited mistakes
Valid driver's license and automobile insurance
Preferred
A Bachelor's degree preferred
Strong technical and analytical competencies are desired
Proficiency with Microsoft Office applications such as word processing, spreadsheets, and presentations is desired
Experiencing managing multiple on-going tasks and schedules and adherence to required deadlines is desired
Satisfactory completion of Kettler's new hire orientation within 30 days of employment or the first training session offered after employment
Any other applicable training assigned by the manager
Company
KETTLER
Founded in 1977, the company is ranked as one of the Top Development Companies in the Metropolitan area.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
James Nozar
President
Recent News
2025-09-12
Seattle TechFlash
2025-09-08
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