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TekSynap · 5 months ago

Incident Support Manager

Springfield, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

TekSynap is a fast-growing high-tech company that supports a National law enforcement agency NOC. The Incident Support Manager is responsible for planning and coordinating incident remediation efforts, managing Tier 1 and Tier 2 incident responses, and ensuring effective implementation of the Incident Management Process.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations

Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts

Responsible for communicating with the Incident Manager and other GSs for all Incidents

Will act at the contract Point of Contract (POC) for all Major Incident support and coordination

Responsible for the effective implementation of the Incident Management Process and ensuring that incidents are managed and reported in accordance with the Incident Management process

Is the representative for the first stage of escalation for Incidents

Responsible for managing Tier 1 and Tier 2 incident responses

Responsible for ensuring that all incidents are properly resolved and closed

Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident Management Process

Qualification

Network operationsIncident Management ProcessITIL certificationCCNP certificationRoutingSwitchingTechnical ExpertiseFoster InnovationOral CommunicationWritten CommunicationStrategic ThinkingInitiativeResults OrientedTeamwork