DMI · 2 months ago
Tier 3 Agent
Washington, DC
Full-time
Onsite
Mid LevelDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Tier 3 Agent to provide technical support for software, hardware, and network issues, assisting clients with problem resolution and guidance.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Provides Tier III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve third-tier technical support issues for end-users of the organization's products and services
Extensive knowledge of field
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Uses automated information systems to analyze routine situations
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action
Resolves problems or contacts more senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training on various systems available
Conducts technical research for sources of information required in support of request for information related to ongoing programs
Interacts with other team members, systems engineering to restore services and/or identify and correct the core problem
New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date
Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles
Qualification
Required
Provides Tier III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve third-tier technical support issues for end-users of the organization's products and services
Extensive knowledge of field
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Uses automated information systems to analyze routine situations
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action
Resolves problems or contacts more senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training on various systems available
Conducts technical research for sources of information required in support of request for information related to ongoing programs
Interacts with other team members, systems engineering to restore services and/or identify and correct the core problem
New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date
Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles
Must be a U.S. Citizen
Benefits
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase