Daxko · 1 day ago
Customer Service Representative
Birmingham, AL
Full-time
Hybrid
Entry Level
$18.50/hr - $22.52/hr
2+ years expDaxko powers wellness to improve lives, focusing on helping health and wellness facilities operate efficiently. They are seeking a passionate Customer Service Representative to provide outstanding support by answering inquiries, resolving issues, and fostering long-term customer satisfaction through various communication channels.
ComputerFitnessSoftware
Responsibilities
Be the first point of contact for customer inquiries via phone, chat, and email
Translate complex product features into simple, easy-to-understand explanations
Troubleshoot issues and guide customers through practical solutions
Offer usage tips, training, and resources that promote long-term success
Identify and escalate bugs or technical challenges to internal teams
Maintain accurate records of conversations and support cases
Stay current on product updates and internal support procedures
Meet and exceed team goals for case resolution, customer satisfaction, and response times
Contribute to team learning and occasional training sessions as a product expert
Qualification
Required
2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.)
Excellent communication skills (written and verbal)
Proven ability to manage multiple conversations across channels
Self-starter with sound judgment and escalation instincts
Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
High school diploma or equivalent
Preferred
Bachelor's degree
Experience using CRM tools like Salesforce
Benefits
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work
Company
Daxko
Daxko is a technology company that empowers the fitness and wellness industry with innovative software solutions.
501-1000 employees
H1B Sponsorship
Daxko has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$8.25MKey Investors
Frontier Growth
2021-10-19Private Equity
2016-09-06Acquired
2014-02-24Private Equity
Leadership Team
Jeff VanDixhorn
Chief Executive Officer
Wesley Gillette
Chief Product Officer
Recent News
Company data provided by crunchbase