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INDUS Technology, Inc. · 3 months ago

Jr. ERP Systems Analyst

Norfolk, VA

Full-time

Onsite

Entry Level

2+ years exp

INDUS Technology, Inc. is a 100% employee-owned government services provider specializing in various sectors including Engineering and Information Technology. The Jr. ERP Systems Analyst will provide Tier 1 Help Desk and End User Support for Navy ERP and legacy systems, ensuring efficient operation and resolution of issues related to financial IT systems.

ConsultingGovernmentInformation TechnologyLegalSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support Tier 1 Help Desk and End User Support for Navy Enterprise Resource Planning (ERP) and legacy systems CFMS and SABRS, including event, incident, problem, request, and access management

Provide Tier I support for immediate end-user interfaces related to both legacy SABRS and new ERP business processes

Provide Tier I system administrative support for new and existing trading partners, including SABRS and ERP

Provide Tier I support for engineering-level troubleshooting and configuration changes affecting accounting system partners

Record and track issues and help desk tickets using the current trouble ticketing system

Analyze trouble tickets to identify areas for improvement

Perform analysis and resolve issues reported by customers or program resources

Communicate incident status and actions to end users within specified Service Level Targets (SLTs), and document using program-provided tools

Apply analysis techniques (e.g., root cause, trend analysis, failure mode effect analysis) to evaluate trouble tickets

Update data in the Naval Identity Service (NIS) System and Navy ERP based on approved trouble tickets within defined SLTs

Support increased operational tempo during month-end and annual financial close processing

Develop Standard Operating Procedures (SOPs) and Process Activity Streams (PAS) for all trouble ticket resolution processes, including impacted General Ledger Accounting System interfaces

Identify, document, and present opportunities to improve common or standard processes and tool utilization

Develop and maintain knowledge management artifacts

Bid and proposal support if requested

Other duties as assigned

Qualification

ERP experienceDoD Financial ManagementMicrosoft Office SuiteHelp Desk SupportProblem-solving skillsTime management skillsAttention to detailCommunication skills

Required

An active secret clearance is required to be considered for this position

Bachelor's degree from an accredited university required OR an additional 4 years of related experience or a relevant professional certification may be substituted

Two (2) years of experience providing with ERP or comparable DoD Financial Management System

Self-motivated, possess strong technical skills and be customer oriented

Clearly communicate complex ideas to others visually, verbally and in writing

Proficient with standard business tools such as Microsoft Office Suite (i.e. Excel, Word, PowerPoint) and web-enabled collaboration platforms/applications

Must possess basic computer literacy and data entry skills

Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.)

Strong attention to detail and organizational skills

Excellent verbal and written communication skills

Demonstrated problem-solving skills

Must possess strong time management skills

Must be able to work in a fast-paced, changing, and challenging environment

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future