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Canon USA · 2 days ago

Client Service Supervisor- Device Maintenance

New York, NY

Full-time

Onsite

Mid, Senior Level

$66K/yr - $69K/yr

5+ years exp

Canon USA is a leader in digital imaging and innovation, seeking a Client Service Supervisor for Device Maintenance. This role is responsible for managing on-site business activities, ensuring compliance with standards, and maintaining client relationships to maximize satisfaction and profitability.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Hiring Manager

╰☆╮Jenna Zambito╰☆╮

Responsibilities

Monitors and ensures compliance with established workflow processes and procedures

Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines

Supervises efficient and economical utilization of equipment, materials and labor

Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel

Determines developmental goals and conducts periodic performance reviews with direct reports

Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings

Resolves complaints escalated by the customer or other end users in a timely manner

Ensures effective performance management with direct reports and oversee the overall process

Ensures effective two-way communication with direct reports and within area of responsibility

Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications

Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information

Maintains targeted levels of profitability

Manages and controls inventory and assets

Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals