Werfen North America · 2 weeks ago
Technical Support Specialist II: Hemostasis (Monday–Friday, 9:30 AM – 6:00 PM)
United States
Full-time
Remote
Mid Level
$80K/yr - $95K/yr
3+ years expWerfen North America is seeking a Technical Support Specialist II for their Hemostasis product line. This role involves providing technical assistance to customers and field personnel, troubleshooting instrument issues, and training new department staff.
Health CareManufacturing
Responsibilities
Provides first line contact on phone calls for instrument assistance (hardware/software/methodology) when possible, resolves issue with customer during first contact
Obtains and records necessary information from customer to provide adequate and useful record of contact and problem encountered
Troubleshoots instrument problems with customer or Werfen field personnel, ascertaining customer's willingness and ability to perform necessary tasks
When required, obtains necessary information and dispatch service request to appropriate Field Service Representative
Assumes responsibility for call until it is transferred to the field
Assists in training and guidance of new department personnel
Enhances personal knowledge of Werfen products and other disciplines to increase ability to provide rapid, effective support
Acute Care Diagnostics product line specialists participate in on-call rotation after hours/weekends and holidays
Hemostasis product line specialists assist as needed/required with covering off-shift hours/weekends/holidays and/or on-call responsibility
Represents the department within Werfen as required to provide proper information for problem resolution
Qualification
Required
Bachelor's Degree in Medical Technology, Biomedical Engineering or a related field or equivalent experience
Minimum 3 years' experience in a clinical setting
Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment
Ability to communicate effectively with customers, peers and management through oral and written presentations I reports
Demonstrated proficiency in MS Windows operating systems versions
Proficient skills in typing, Lotus Notes, Excel, Word and other job critical applications
Preferred
Previous customer support experience is desirable
Benefits
Medical, dental, and vision insurance
401k plan retirement benefits with an employer match
Paid vacation
Sick leave
Participation in a commission plan
Performance-based bonus
Company
Werfen North America
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.
Founded in 1959Bedford, Massachusetts, USA
1001-5000 employees
H1B Sponsorship
Werfen North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (12)
2023 (10)
2022 (2)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Giovanni Russi
Chief Operating Officer
Dominique J.
Human Resources Business Partner
Recent News
2025-07-19
2025-05-17
2025-04-04
Company data provided by crunchbase