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Canon USA · 2 weeks ago

Client Service Supervisor- Office Services Print

New York, NY

Full-time

Onsite

Mid, Senior Level

$66K/yr - $69K/yr

5+ years exp

Canon USA is a leader in digital imaging and innovation, seeking a Client Service Supervisor to manage on-site business activities for a customer account. The role involves maintaining compliance with operational standards, developing site human resources, and ensuring high levels of client satisfaction.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

U.S. Citizen Only

Responsibilities

Responsible for all on-site business activities for a specifically assigned customer account

Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals

Responsible for developing and maintaining a partnership and successful working relationship with the Administrator

Responsible for ensuring the highest levels of service and client satisfaction

Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team

Monitors and ensures compliance with established workflow processes and procedures

Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines

Supervises efficient and economical utilization of equipment, materials and labor

Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel

Determines developmental goals and conducts periodic performance reviews with direct reports

Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings

Resolves complaints escalated by the customer or other end users in a timely manner

Ensures effective performance management with direct reports and oversee the overall process

Ensures effective two-way communication with direct reports and within area of responsibility

Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications

Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information

Maintains targeted levels of profitability

Manages and controls inventory and assets

Qualification

Client Relationship ManagementPeople ManagementProduction Workflow ManagementCustomer Service SkillsPerformance ManagementEquipment KnowledgeCommunication Skills

Required

5 years of related experience and management of two or more regular full-time employees

Associates degree or equivalent required

Strong customer service and communication skills are required

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary)

Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary)

Must be able to lift up to 50lbs

Preferred

bachelor's degree in a relevant field preferred

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more