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Guest Services, Inc. · 3 months ago

Front Desk - Breckenridge

Breckenridge, CO

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Guest Services, Inc. is a premier hospitality management company with a long-standing reputation in the industry. They are seeking a Front Desk Agent who will be responsible for managing guest check-ins and check-outs, handling reservations, and providing excellent customer service at the front desk.

HospitalityInformation Technology

Responsibilities

Provide administrative, reception and program support to management and staff

Manage phone activity including providing general knowledge to callers

Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner

Provide quotes for room rates and up-sell the guest when possible

Assist in coordinating the Front Desk and the Housekeeping Department

Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

Responds to guest inquiries

Resolves guest complaints within scope of authority, otherwise refer the matter to the management

Maintain awareness of safety issues, and report them immediately to your manager

Qualification

Customer service skillsComputer proficiencyClerical skillsInterpersonal skillsTelephone communicationAdministrative skillsProblem solving

Required

High School Diploma preferred. Minimum of at least 16 years of age

Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously

Computer proficiency

Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve

Ability to arrange and coordinate schedules for reservations

Excellent interpersonal, administrative, telephone and other communications skills

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit

Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally

Ability to stand for the entire work day and to climb steps regularly

Ability to sit at a desk and monitor phones for extended amounts of time

Ability to withstand temperatures in indoor and outdoor environments

Reading and writing work-related documents in English

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English

Constantly communicates and receives verbal communication with other employees in a fast-paced environment

Physical presence at the job site is essential to perform job duties

Typical office equipment (computers, phone system, fax, copiers, scanners, among others)

Reservations system. POS system