ForgeFit · 5 months ago
Remote Customer Service Specialist
United States
Full-time
Remote
Entry Level
1+ years expForgeFit is a company that supplies premium fitness equipment to gyms and training facilities nationwide. They are seeking a Customer Service Specialist to ensure a smooth and positive experience for customers through effective communication and problem-solving during their interactions.
Health Wellness & Fitness
Responsibilities
Respond to customer inquiries via phone, email, and chat with professionalism and care
Help customers with orders, shipping questions, product details, and troubleshooting
Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
Keep accurate records of customer interactions using CRM
Proactively follow up on customer needs and ensure satisfaction
Maintain up-to-date knowledge of ForgeFit’s product lines and service policies
Qualification
Required
1+ years of experience in a customer service, support, or client-facing role
Strong communication and problem-solving skills
Ability to stay organized and manage multiple priorities
Comfortable using CRM or support tools
A positive attitude and genuine desire to help others
Preferred
Interest in fitness or familiarity with gym equipment
Benefits
Comprehensive benefits including health, dental, vision, 401k, and paid time off
Company
ForgeFit
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase