Snowflake · 3 months ago
Designated Support Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$135K/yr - $189K/yr
8+ years expSnowflake is a company focused on empowering enterprises to achieve their full potential through innovation and collaboration. They are seeking a Designated Support Engineer to provide technical guidance and expert advice to customers using the Snowflake AI Data Cloud, ensuring exceptional service and customer experience.
AnalyticsArtificial Intelligence (AI)Cloud Data ServicesData ManagementEnterprise SoftwareSoftware
Responsibilities
Have the ability to handle multiple designated accounts, depending on their size
Establish regular touchpoints with customers for critical issues, provide executive-level technical briefings, drive technical advocacy between customers and product teams, and lead problem-solving sessions for complex technical challenges
Work closely with the Technical Account Managers and support the Account Team by attending weekly account reviews for your designated customers
Maintain deep knowledge of assigned accounts' architecture and use cases
Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution
Proactively identify recommendations and lead global initiatives to improve product quality and customer experience
Provide support coverage during holidays and weekends based on business needs
Work within the Snowflake Priority Support team with a One Snowflake mindset, coordinating and partnering cross-functionally
Qualification
Required
Bachelor's or Master's degree in Computer Science or equivalent discipline
8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail
Ability to work in a highly collaborative environment across global teams with a good understanding of sales cycle concepts
Ability to train team members on data warehousing fundamentals and concepts
Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions
Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran, HVR etc
Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement
Good understanding of database query lifecycle and internal join processing
Database migration and ETL experience
Scripting/coding experience in any programming language
Familiarity with semi-structured data
Experience in RDBMS workload management and database performance
Experience with any of the major cloud service provider's ecosystem
Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
Understanding of database patch and release management
Strong experience with enterprise-level support is required for this role
Applicants should be flexible with schedule changes to meet business needs
Preferred
Experience with Data Warehousing, Database migration and ETL
Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases
Experience with CI/CD platforms and tools such as Terraform, Azure Devops, Jenkins etc
Scripting/coding experience In any of the following: .Net, Javascript, R, GO
Experience with Libraries/Frameworks such as Pandas, SciPy, TensorFlow etc
Experience supporting applications running on either Amazon AWS or MS Azure
Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix)
Good understanding of the technical fundamentals of the internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
Understanding of cloud computing security concepts
Experience with virtualization and Container solutions (VMware, Docker, Virtualbox, Kubernetes, etc)
Understanding of cloud computing Network and Security concepts
Company
Snowflake
Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud.
5001-10000 employees
H1B Sponsorship
Snowflake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (428)
2024 (281)
2023 (154)
2022 (182)
2021 (113)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$2.03BKey Investors
Sequoia CapitalICONIQ GrowthAltimeter Capital
2022-04-19Post Ipo Equity· $621.46M
2020-09-16IPO
2020-02-07Series G· $479M
Leadership Team
Sridhar Ramaswamy
Chief Executive Officer
Benoit Dageville
Snowflake Co-founder, President of Product
Recent News
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