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Retirement Clearinghouse · 3 months ago

Application Support Analyst

Charlotte, NC

Full-time

Hybrid

Mid Level

$70K/yr - $80K/yr

Retirement Clearinghouse LLC is recognized as one of the top places to work, and they are seeking an experienced Application Support Analyst to enhance their team. This role involves handling technical requests, analyzing data to resolve issues, and coordinating with various teams to ensure reliable application services.

Financial ServicesFinTechInsuranceRetirement

Responsibilities

Handle technical requests submitted by end users of RCH products and systems

Act quickly to analyze available data and determine root cause of the technical issues

Assist users with technical questions or issues related to products or applications

Work with the Development Team to manage Deployment of Software updates

Coordinate with Business units, IT teams and external vendors and ensure effective application services and reliability of all applications

Qualification

Microsoft SQL ServerT-SQLMicrosoft Windows serversJiraAnalytic skillsProblem-solving skillsWritten communication skills

Required

Proficient with Microsoft SQL Server and T-SQL

Experience with Microsoft Window servers, systems, applications, and tools

Superior analytic and problem-solving skills

Familiar with ticketing system (Jira)

Excellent written communication skills

Benefits

A culture that fosters a positive work life balance.

Hybrid work opportunities.

Competitive hourly rate with Bonus potential.

18 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire)

Paid holidays

Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment

401k eligibility and 100% vesting with employer matching on day 1 of employment.

Professional Growth and Career Advancement Opportunities