Acadia Insurance (a Berkley Company) · 3 months ago
Recovery Manager
IA, Urbandale - 11201 Douglas Avenue
Full-time
Onsite
Mid, Senior Level
2+ years expAcadia Insurance, part of W. R. Berkley Corporation, is a leading commercial lines property and casualty insurer in the United States. They are seeking an experienced Recovery Manager to lead the Property Subrogation and Vendor-Managed Recovery Desk, focusing on managing complex high-value property subrogation claims and enhancing recovery outcomes through strategic oversight and collaboration.
Commercial InsuranceInsurance
Responsibilities
Triage and distribute new subrogation referrals to the appropriate personnel
Review and discuss claim files, provide direction on action plans, and conduct periodic file audits
Communicate clear performance standards and objectives
Conduct performance evaluations
Create timely and accurate claim/subrogation related reports, spreadsheets, and other documents as requested
Assist in developing departmental goals and objectives
Provide leadership by selecting, training, developing, and positioning staff to achieve success
Occasional travel is required
Qualification
Required
Two years claim adjusting or subrogation handling experience
Advanced knowledge of large loss and complex claim investigations and property subrogation processes (both commercial and personal lines)
Understanding of insurance policy language, coverage interpretation, and liability assessment
Knowledge of Tort Law and Arbitration Forums' Rules and Regulations
Proficiency in vendor performance evaluation and scorecarding
Experience managing subrogation counsel panels and third-party collection vendors
Ability to analyze recovery trends, loss ratios, and vendor performance metrics
Experience with claims management systems (e.g. ClaimCenter)
Familiarity with audit processes and compliance standards
Ability to deal tactfully and courteously with claimants, insurance representatives, and attorneys
Ability to analyze facts and exercise sound judgment in arriving at conclusions
Ability to speak, write, listen effectively, and organize her/his thoughts logically
Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment
Ability to keep pace with a high volume of work
Knowledge ranging from basic to advanced, of computer software, word processing, e-mail spreadsheets, and Internet navigation
Proficiency in Microsoft Excel (pivot tables, data analysis) and PowerPoint (for reporting and training)
Openness to new ideas and concepts
Ability to function independently and as part of a team
Productive with positive work ethic
Exhibit a positive outlook and energetic, organized behavior
Ability to coach, develop and build a high performing team
Preferred
Bachelor's degree preferred
Completion of, or working toward, AIC, CPCU, SCLA, CSRP or similar designation preferred
Company
Acadia Insurance (a Berkley Company)
Acadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simone Grimes, CPA, MBA
Chief Financial Officer
Steve Rich, CPCU
Senior Vice President & Chief Claims Officer
Recent News
2024-03-06
Coverager - Insurance news and insights
2022-06-28
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