Planet Home Lending, LLC · 5 months ago
Payoff Specialist II
Meriden, CT, USA
Full-time
Onsite
Entry, Mid Level
1+ years expPlanet Home Lending, LLC is recognized as a Top Mortgage Employer by National Mortgage Professional. The Payoff Specialist II is responsible for handling complex tasks within the Payoff Department, managing training, and ensuring compliance with guidelines while resolving escalated issues.
BankingFinanceFinancial Services
Responsibilities
Prepares and records the release/discharge document in the timeframe and manner established by state law; Ensures confirmation of recording and proper notification to borrower(s)
Completes necessary audits to ensure payoffs, releases and assignments are being processed timely and accurately; prepares reports for management
Manages training of payoff specialists
Monitors work completed by vendors/outsourcers to ensure work is being processed according to requirements and agreements
Documents policies and procedures and makes updates as needed
Tracks and completes tasks associated with escalated issues in a timely manner. Responds to escalated inquiries and customer service requests related to the payoff process. Handles more complex items, performing research, resolving issues and communicating with internal/external clients when needed
Monitors all phases of the payoff process to ensure compliance with state, federal, investor and Company guidelines
Miscellaneous duties as assigned
Qualification
Required
High school diploma or equivalent required
1-3 years of mortgage loan servicing experience required
Effective written and verbal communication skills
Strong organizational skills, attention to detail, and ability to handle multiple priorities
Effectively manages time and meets deadlines
Possesses strong mathematical skills
Ability to work in a fast-paced environment
Experience working with Microsoft Windows applications
Preferred
Knowledge of LPS servicing system a plus
Benefits
3 comprehensive Cigna or Kaiser medical plans
Dental
Vision insurance
Short term and long-term disability insurance
Basic life insurance
401(k)
10 employer paid holidays
Supplemental benefits to include life insurance
Critical illness and accident plans
Company
Planet Home Lending, LLC
Our friendly culture supports your career success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$475M2024-12-13Debt Financing· $475M
Leadership Team
Bill Shuler
Executive Vice President and Chief Information Officer
Ben Hughes
EVP, Chief Human Resources Officer
Recent News
2025-12-24
2025-12-16
2025-11-18
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