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Early Warning® · 3 months ago

Implementation Manager

New York City

Full-time

Hybrid

Senior Level

$99K/yr - $123K/yr

6+ years exp

Early Warning Services is a trusted name in payments, partnering with institutions to enhance financial service access. The Implementation Manager role involves driving product adoption, providing technical support to clients, and ensuring smooth onboarding into the EWS ecosystem.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Build and maintain relationships with financial institutions and merchants as a product subject matter expert, by leading technical presentations and Joint Application Design (JAD) sessions to define and review business requirements

Partner with Sales (as needed) to manage engagement during pre-sales and launch activities, such as proof-of-concept and business case development

Manage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations. Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants

Ensure successful handoff of financial institutions and merchants to implementation team, as needed support project kick-off sessions and technical support during implementation

Drive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds

Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor

Qualification

Technical pre-sales experienceUS banking industry experienceAPI ecosystem familiarityDevelopment languages knowledgeCustomer relationship managementCommunication skillsRelationship building

Required

Education and/or experience typically obtained through completion of a bachelor's degree in business, product management, finance, government, engineering or other related field

Prior experience in sales or technical customer relationship management

Six or more years of related work experience in US banking industry, payments or networks

Three or more years of technical pre-sales or consultative experience

Ability to travel up to 10%

Background and drug screen

Preferred

Familiarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies to assist Merchant and developers with implementation and debug issues

Proven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.