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Oniverse · 3 months ago

Intimissimi Sales Lead PT at its Natick Mall, MA - IAQ5 location

Natick, MA, USA

Full-time

Onsite

Entry, Mid Level

$18/hr - $19/hr

1+ years exp

Oniverse is seeking a passionate Sales Lead for their Intimissimi store at Natick Mall, MA. The Sales Lead will focus on providing exceptional customer service, building client relationships, and driving sales while embodying the Calzedonia Group's key values.

Retail

Responsibilities

Build genuine relationships with clients through thoughtful and consistent outreach

Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations

Demonstrate strong verbal and written communication

Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact

Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions

Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager

Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity

Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment

Supporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns

Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs

Supporting managers in maintaining the visual and housekeeping standards of the store

Able to successfully operate our POS system, conduct email, opening and closing procedures

Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store

Teams will be required to conduct daily cleaning tasks included but not limited to:

Dust and clean shelves, furniture, fixtures and decor

Clean doors, window glass, mirrors (exterior and interior)

Pick up and empty trash cans and garbage taking it to the dumpster as needed

Sweep and mop hard floors

Wipe and sanitize sinks, countertops, shared common areas and equipment

Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals

Provides training to new teammates which may include cross-department functions

Based on your experience with Intimissimi and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!

Participate in nationwide contests within other Intimissimi locations to show our team spirit!

All Sales Leads get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!

Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond!

Qualification

Customer service experienceFashion expertiseSales skillsVerbal communicationWritten communicationProblem solvingTeamworkGoal orientationFlexibility

Required

Eligibility to work in the US for any Employer

High School graduate or equivalent

Minimum 1-2 years of experience in customer service and contemporary retail industry preferred

Strong verbal and written communication skills

Commitment, being self-motivated and goal oriented

Problem solving

You are able to work a flexible schedule, including nights, holidays and weekends

You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience

You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)