Travelers · 3 months ago
Outside Property Claim Representative
United States
Full-time
Remote
Entry Level
$65K/yr - $108K/yr
1+ years expTravelers is a leading property casualty insurer with over 160 years of experience. The Outside Property Claim Representative is responsible for handling first party property claims, including investigating, evaluating, estimating, and negotiating claims to ensure optimal resolution. This role involves providing quality claim handling throughout the claim life cycle while maintaining compliance with quality standards and regulations.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Handles 1st party property claims of moderate severity and complexity as assigned
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates
Broad scale use of innovative technologies
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate
Establishes timely and accurate claim and expense reserves
Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters
Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits
Writes denial letters, Reservation of Rights and other complex correspondence
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools
Meets all quality standards and expectations in accordance with the Knowledge Guides
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures
Manages file inventory to ensure timely resolution of cases
Handles files in compliance with state regulations, where applicable
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit
Identifies and refers claims with Major Case Unit exposure to the manager
Performs administrative functions such as expense accounts, time off reporting, etc. as required
Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed
May provides mentoring and coaching to less experienced claim professionals
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed
CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states
Must secure and maintain company credit card required
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
Perform other duties as assigned
Qualification
Required
High School Diploma or GED required
A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required
Valid driver's license required
Preferred
Bachelors Degree preferred
General knowledge of estimating system Xactimate preferred
Customer Service experience - preferred
Valid passport preferred
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
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