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Joyous · 3 months ago

Clinical Operations Coordinator

San Mateo, CA

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $60K/yr

1+ years exp

Joyous is on a mission to revolutionize mental health care by leveraging innovative treatments and advanced technologies. The Clinical Operations Coordinator will support the staffing and operational needs of the clinical department, ensuring that providers are effectively recruited, credentialed, and trained while maintaining compliance and operational efficiency.

AnalyticsArtificial Intelligence (AI)Software

Responsibilities

Support end-to-end recruitment for MDs, NPs, and RNs, including sourcing, screening, scheduling interviews, and coordinating hiring activities

Assist leadership in tracking staffing needs across multiple states and specialties

Help coordinate provider schedules and coverage, ensuring patient access across time zones

Serve as a point of contact for new hires during recruitment and onboarding, ensuring a smooth candidate experience

Track and maintain all provider credentials, licenses, DEA registrations, and renewals

Ensure compliance with HIPAA, state board requirements, and DEA regulations

Partner with credentialing vendors (e.g., Provider Trust) to maintain accurate provider records

Keep leadership updated on upcoming license expirations and compliance risks

Coordinate onboarding and training programs for new providers

Manage Joyous' provider education platform, ensuring training content is up to date

Distribute training materials related to protocols, digital systems (EHR, scheduling tools), and compliance standards

Collect feedback from new providers to improve onboarding and training

Coordinate uniform distribution and ensure adherence to Joyous' provider dress code standards

Assist in the daily operations of the clinical team, ensuring efficient workflows and patient care support

Collaborate with RNs and leadership to identify process improvements

Support cross-department initiatives that impact provider operations

Qualification

Healthcare operationsRecruiting/staffingRegulatory complianceProvider credentialingEHR systemsMultitasking skillsTech-savvyOrganizational skillsCommunication skills