WEKA · 1 day ago
Senior Designated Services Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$140K/yr - $195K/yr
10+ years expWEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. As a Senior Designated Services Engineer, you will play a key role in ensuring WEKA's Customer Success by providing technical expertise and strengthening customer relationships, while collaborating closely with Account Teams to address customer needs and resolve technical issues.
Artificial Intelligence (AI)Cloud StorageData CenterData ManagementSoftware
Responsibilities
Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements
Troubleshoot and resolve technical issues, escalating to Engineering when necessary
Provide feedback to Engineering to enhance product supportability, usability, and serviceability
Support pre-sales engineers, partners, and resellers with technical expertise
Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues
Own, track, and document customer issues via the ticketing system
Communicate clearly and professionally with customers, partners, and internal teams
Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles)
Manage multiple projects and support cases concurrently
Advocate for customer concerns and represent WEKA externally
Develop subject matter expertise in WEKA and customer technologies
Participate in on-call, follow-the-sun support rotations as needed
Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel
Qualification
Required
10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues
Ability to diagnose hardware failures, network congestion, and performance bottlenecks
Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.)
Strong technical troubleshooting in multi-platform, distributed environments
Strong understanding of distributed storage systems
Expertise in Linux/Unix administration
Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage
Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting
Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana)
Preferred
Experience with JIRA, Confluence, Slack, and other collaboration tools
Experience collaborating between customer support and product development teams
Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP)
Prior experience managing large-scale HPC clusters
Strong technical writing skills and a creative approach to problem-solving
Benefits
Medical
Dental
Vision
Life
401(K)
Flexible Time off (FTO)
Sick time
Leave of absence as per the FMLA and other relevant leave laws
Company
WEKA
WEKA is a global data platform company that delivers a cloud-native, software-based data platform for AI & next-generation workloads
201-500 employees
H1B Sponsorship
WEKA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$415.1MKey Investors
Valor Equity PartnersGeneration Investment ManagementHitachi Ventures
2024-05-15Series E· $140M
2022-11-15Series D· $135M
2021-08-20Series C· $73.1M
Leadership Team
Liran Zvibel
Co-Founder,CEO
Amit Pandey
Executive Chairman
Recent News
Norwest
2025-12-29
solutionsreview.com
2025-11-23
Company data provided by crunchbase