Core BTS · 3 months ago
Manager, Sales Operations Support
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $92K/yr
5+ years expCore BTS is a company that partners with various teams to enhance sales productivity and effectiveness. The Manager, Sales Operations Support is responsible for leading a team that provides operational support to the sales team, optimizing sales processes, and analyzing performance data.
Cyber SecurityInformation TechnologySoftware
Responsibilities
Lead a team of Sales Operations Support Specialists which supports NRI’s Account Executives by providing client-facing quotes, booking orders, and addressing post-sales requests as appropriate
Coach Sales Operations Support Specialists on NRI and partner business processes and answer day to day questions
Distribute incoming requests in service request management system, ensuring appropriate and efficient division of labor, meeting service level agreements (SLAs)
Provide occasional overflow support as necessary
Proactively review and escalate aging requests to ensure SLA compliance
Coordinate time off requests and coverage for team members, ensuring adequate coverage for business operations
Ensure new orders are booking accurately and based on complete required information according to NRI standard business processes, and according to SLAs
Coordinate month end booking process, ensuring that all targeted orders are booked on time
Address initial escalation requests from internal and external clients including Sales, Application Solution and Design (presales engineering), and Finance teams, both for old business and new business
Assist Sales Operations Support Specialists in directing out of scope requests to appropriate Core or partner teams to ensure requests are addressed
Understand the industry environment
Attend both internal and external meetings as needed (typically via Microsoft Teams or Cisco Webex with camera on)
Participate in online training sessions provided by our key partners as appropriate
Represent and deliver on NRI goals, mission and values
Continually looking for ways to maximize efficiency and better meet the needs of our clients, recommending process improvements and assisting in change management activities associated with business process changes that impact the team
Qualification
Required
Bachelor's degree in business administration, Sales, Marketing, or a related field
3-5 years of leadership experience
Excellent written and verbal communication skills
Comprehensive understanding of standard quote to cash business processes
Strong working knowledge of Salesforce, Salesforce Service Cloud, Salesforce CPQ, and service request management systems (Zendesk, ServiceNow, etc.)
Process Expert: Strong process management skills and financial acumen
Excellent analytical and problem-solving skills
5+ years of experience with quote-to-cash workflow for consulting services, managed services, software as a service (SaaS), and infrastructure solutions
Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
Benefits
Health, Vision, and Dental Insurance
Life Insurance
Health/Dependent Care Flexible Spending
401(k) Plan
Short-Term and Long-Term Disability Coverage
Generous Vacation and Flex Time Off Programs
Company Paid Holidays
Training and Development Opportunities
Company
Core BTS
Core BTS is a customer-centric technology consulting organization dedicated to transforming IT experiences and delivering value to clients.
501-1000 employees
H1B Sponsorship
Core BTS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (1)
2022 (7)
2021 (5)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Graycliff Partners
2021-11-09Acquired
2006-02-01Private Equity
Leadership Team
Kevin Thimjon
Chief Executive Officer
Eric Weber
Chief Financial Officer
Recent News
TV Technology
2025-10-31
2025-08-25
2025-04-17
Company data provided by crunchbase