Mass Markets ยท 3 months ago
Entry-Level In-Person Customer Service Representative
US-WV-Parkersburg
Full-time
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking entry-level Customer Service Agents to assist walk-in customers with account setup and general inquiries at the Parkersburg Memorial Bridge offices, emphasizing excellent service and customer relations.
ConsultingInformation Technology
Responsibilities
Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility
Assist walk-in customers with new account setup, MOV pass tag issuance, and general inquiries
Process payments using toll operations back-office systems
Handle in-person customer concerns, complaints, and toll-related questions
Support incoming customer service phone calls and resolve issues promptly
Collaborate with the customer service team to enhance the overall customer experience
Complete end-of-day deposits and generate balancing reports
Adhere to all attendance and scheduling requirements
Qualification
Required
Must be 18 years or older
High school diploma or equivalent required
Experience with data entry and computer-based systems
Fluent in spoken and written English
Strong organizational, written, and verbal communication skills
Willingness to work flexible shifts, including weekends
Experience with cash handling on computerized systems
Ability to evaluate, troubleshoot, and follow up on customer issues
Skilled in conflict resolution, problem-solving, and negotiation
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task, self-manage, and stay focused
Strong team orientation and interpersonal skills
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a pay check.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase