Bank of Hope · 3 months ago
Operations Manager (Kaimuki)- Territorial Savings
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$50K/yr - $70K/yr
5+ years expBank of Hope is a financial institution seeking an Operations Manager for their Kaimuki branch. The role involves overseeing branch operations, ensuring compliance with banking regulations, and providing leadership and support to operational staff while promoting exceptional customer service.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements
Supervise and support operational staff, including tellers and other branch personnel, in managing the day-to-day branch operations
Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies
Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels
Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks
Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures
Serve as a resource for resolving escalated operational issues or customer concerns
Mentor team members, fostering a collaborative and professional environment
Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities and refer clients to PBO or BM
Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees
Promote a culture of exceptional customer service by ensuring operational processes align with customer needs
Support branch staff in addressing and resolving complex customer concerns related to branch operations
Collaborate with the Branch Manager to develop strategies that enhance customer satisfaction and retention
Ensure the branch complies with federal and state banking regulations, including BSA, CRA, and other compliance standards
Monitor daily operations for potential risks and take appropriate action to mitigate issues
Maintain accurate records and documentation to support compliance and risk management efforts
Oversee the preparation and submission of required reports to internal and external stakeholders
Manage operational tasks, such as maintaining branch supplies, overseeing facility needs, and ensuring proper functioning of equipment
Participate in special projects, system updates, or procedural changes that impact branch operations
Support the Branch Manager in achieving branch goals and contribute to strategic initiatives
Actively contribute to the Sales success/goals of the office by collaborating with BM and PBO
Qualification
Required
Bachelor's degree in accounting, business administration, or related field or equivalent experience
Minimum five years of experience in banking
Three years of experience in a supervisory position
Strong leadership, organization, and problem-solving skills
Comprehensive knowledge of banking policies, regulations, operational procedures
Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively
Proficiency with banking systems and basic computer applications
English: Written: Advanced Verbal: Fluent
Benefits
Bonus
Benefits
Company
Bank of Hope
Bank of Hope is a banking institution with offices across the US.
1001-5000 employees
H1B Sponsorship
Bank of Hope has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
2023 (9)
2022 (13)
2021 (9)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Dennis Schreyer
Senior Vice President, Corporate Banking Group, Head of Middle Market Loan Syndications
Recent News
MarketScreener
2025-10-14
2025-09-22
2025-08-30
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