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Acadia Insurance (a Berkley Company) · 3 months ago

Senior Property Claims Adjuster

AZ, Scottsdale - 7233 E Butherus Drive

Full-time

Hybrid

Senior Level

5+ years exp

Berkley One is a modern insurance provider focused on delivering personalized risk and claims management. As a Senior Property Claims Adjuster, you will be responsible for managing and resolving property claims, ensuring quality service and effective communication with clients and vendors.

Commercial InsuranceInsurance

No H1B

Responsibilities

Appropriately manage assigned first party claims through coverage analysis, virtual desk adjusting, oversight of independent adjusters, other experts, reserving and resolution

Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans

Manage all experts and vendors assigned on claims including quality, service and expense

Write fair and equitable estimates in Symbility on appropriate losses

Negotiate and convey claim settlements within authority limits

Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims

Write denial letters, Reservation of Rights and other correspondence

Maintain an effective diary system and document claim file activities in accordance with established procedures

Pro-actively manage file inventory to ensure timely resolution of cases

Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Perform administrative functions such as expense accounts and time off reporting as required

Manage Independent Adjusters and experts on select claims

Assist with the training of other internal and external adjusters on Berkley One best practices

Catastrophe duty as needed

Establish relationships within the broker community to promote our brand

Perform other duties as assigned

Qualification

Property insurance claimsHigh Net Worth experienceSymbilityAutomated claims systemsExceptional customer serviceOralEmpathyNegotiation skillsOrganizational skillsWritten communicationCollaboration

Required

Bachelors degree or equivalent industry experience

Minimum 5 years of experience handling property insurance claims with an emphasis in working with High Net Worth customers

Experience with automated claims systems

Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims. You will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews

Pro-active, you will manage preferred vendors in order to drive continuous quality improvement

Preferred

Broad knowledge of construction, estimating and estimating systems, Symbility preferred

Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience

Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose

Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization

You have a strong sense of accountability, fun and adventure

Natural curiosity. You love learning how things work and you are always looking for innovative improvements