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Desert Financial Credit Union · 3 months ago

Manager of Client Services - Wealth Management

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

4+ years exp

Desert Financial Credit Union is seeking a Client Services Manager to ensure the seamless delivery of member services to Investment clients. The role involves overseeing the operational efficiency of the client service team, implementing process improvements, and ensuring compliance with regulatory standards while cultivating effective business partnerships.

BankingFinance

Responsibilities

Direct and oversee daily operations of the client service department, implementing strategic initiatives to ensure consistently high levels of member satisfaction and operational excellence

Train, mentor, and coach client service staff while fostering a culture of accountability, continuous improvement, and professional growth to build a high-performing team

Handle complex escalated member issues with professionalism, empathy, and problem-solving expertise while ensuring satisfactory resolution and relationship preservation

Create, implement, and continuously refine service protocols, operational procedures, and best practices to enhance efficiency, consistency, and quality across all client and Financial Advisor interactions

Monitor key performance metrics, service level agreements, and departmental KPIs to identify improvement opportunities and drive data-informed operational decisions

Partner with retail, marketing, product development, and other departments to enhance overall member and Financial Advisor experience, streamline workflows, and support organizational objectives

Ensure strict adherence to all credit union and Raymond James policies, procedures, and regulatory requirements from governing authorities (FINRA, SEC, NCUA, AZDOI), including policy management, audit support, and compliance documentation maintenance

Develop and maintain strategic internal and external partnerships, serve as primary liaison with broker dealers and OSJs, and support wealth management team professional development to drive division growth

Act as a liaison with our broker dealer and OSJ for compliance and operational support and oversight

Perform other job-related duties as assigned

Qualification

Wealth ManagementCompliance oversightProcess managementProject ManagementLeadershipCustomer ServiceAZ LifeHealth InsuranceSecurities LicensesProblem solvingAttention to detail