Customer Success Architect jobs in United States
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Gravwell · 3 months ago

Customer Success Architect

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$120K/yr - $210K/yr
date5+ years exp

Gravwell is a full-stack security and observability platform focused on delivering fast answers from data. The Customer Success Architect will serve as a technical advisor and strategic partner, helping customers onboard and scale their deployments while translating complex goals into tailored solutions.

AnalyticsCyber SecurityInformation TechnologySaaSSecurity

Responsibilities

Partner with customers and internal teams to design and deploy Gravwell-based solutions for security, observability, and IT use cases
Lead onboarding and implementation engagements, ensuring timely delivery and knowledge transfer
Translate customer needs into architecture diagrams, automation workflows, and configuration plans
Develop reusable solutions, integrations, and content packs to accelerate adoption
Act as a technical advocate during escalations, professional services, and proof-of-value engagements
Deliver compelling demos and trainings tailored to technical and executive stakeholders
Provide mentorship and guidance on Gravwell’s platform, query language, and best practices
Collaborate closely with Product, Engineering, and Sales teams to align customer feedback and roadmap planning

Qualification

Customer-facing experienceCybersecurity knowledgeSIEM platform experienceLinux server managementScripting BashScripting PythonCloud platforms AWSCloud platforms GCPCloud platforms AzureCustomer success passionDetection engineering familiarityGo programming languageConsulting experienceCertifications AWSCertifications CISSPCertifications GIACTechnical documentationExceptional communicationProblem-solving skills

Required

5+ years of experience in customer-facing roles like solutions architecture, pre-sales engineering, or professional services
Strong technical foundation in cybersecurity, log analytics, infrastructure observability, or SIEM platforms
Experience managing Linux servers in production environments
Experience with Gravwell or other SIEM/data platforms (e.g., Splunk, Elastic, Sentinel, QRadar)
Hands-on experience with Linux and scripting (e.g., Bash, Python)
Familiarity with cloud platforms (AWS, GCP, Azure) and associated logging pipelines
Demonstrated ability to design and document technical solutions that map to customer goals
Exceptional communication skills—you can explain the 'why' behind the 'how' to both engineers and executives
Passion for customer success and problem-solving; you treat success as a team sport

Preferred

Familiarity with detection engineering, alert schemas, automation tools, or OCSF
Experience with the Go programming language or any other compiled systems language
Previous consulting or professional services experience in a startup or high-growth environment
Certifications like AWS Solutions Architect, CISSP, or GIAC (bonus points but not required)

Benefits

Flexible remote work setup with a strong support culture
Flexible benefits
Collaborative work environment

Company

Gravwell

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Full stack data analytics platform
dateFounded in 2017
location
Coeur D'alene, Idaho, USA
people-size11-50 employees
web-link
https://www.gravwell.io

Funding

Current Stage
Early Stage
Total Funding
$18.4M
Key Investors
Two Bear CapitalNEXT Frontier CapitalGula Tech Adventures
2025-10-21Series A· $15.4M
2021-10-06Seed· $3M
2017-12-01Pre Seed

Leadership Team

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Corey Thuen
Founder & CEO
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Recent News

Pulse 2.0
Gravwell: $15.4 Million Series A Secured For Advancing Data Analytics And Security Platform For Enterprise And AI Oversight
2025-10-24
FinTech Global
Gravwell raises $15.4m to power data security growth
2025-10-23
vcnewsdaily.com
Gravwell Secures $15.4M Series A Round
2025-10-22
Company data provided by crunchbase